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Customer Service Ambassador
2 months ago
Job Title: Customer Service Representative
About the Role:
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Brook Street. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Service: Provide timely and effective support to customers via various communication channels, ensuring their queries are resolved promptly and accurately.
- Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and exceeding their expectations.
- Communication: Communicate clearly and professionally with customers, colleagues, and other stakeholders, both verbally and in writing.
- Problem-Solving: Identify and resolve customer complaints and issues in a fair and timely manner, escalating complex issues to senior colleagues as necessary.
- Continuous Improvement: Stay up-to-date with company policies, procedures, and products, making recommendations for process improvements to enhance customer satisfaction and experience.
Requirements:
- Customer Service Experience: Proven experience in delivering exceptional customer service in a fast-paced environment, with a strong focus on customer satisfaction.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve customer complaints and issues in a fair and timely manner.
- Technical Skills: Proficient in using Microsoft Office applications, including Outlook, Excel, and Word.
- Adaptability: Willingness to adapt to changing circumstances and priorities, with a flexible approach to work.
Benefits:
- Competitive Salary: £11.88 per hour.
- Annual Leave: Up to 28 days of annual leave (pro-rata).
- Flexible Working: Flexible working options tailored to your lifestyle.
- Training and Development: Comprehensive training and onboarding, with opportunities for career advancement.
About Brook Street:
Brook Street is a respected recruitment agency, dedicated to delivering exceptional service to our clients and candidates. We are committed to providing a supportive and inclusive work environment, where our employees can thrive and grow.
