Customer Service Representative

7 hours ago


Washington, Sunderland, United Kingdom Buzz Bingo Full time
Customer Assistant Role at Buzz Bingo

We are seeking a friendly and approachable Customer Assistant to join our team at Buzz Bingo in Washington. As a Customer Assistant, you will be the face of our club, providing exceptional service to our customers and ensuring they have an outstanding experience every time they visit.

Key Responsibilities:

  • Deliver first-class customer service in a face-to-face role, building rapport and relationships with customers
  • Be flexible and adapt to tasks across all areas of the club, including front of house, book sales, treasury, machines, the bar area, and kitchen
  • Support with other duties as requested by the line manager
  • Ensure a safer gambling environment for all customers and colleagues across all channels

Requirements:

  • Experience in delivering exceptional customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Outstanding communication skills and ability to adapt to different situations
  • Experience of handling cash and basic numeracy knowledge
  • Confidence in challenging the way things are done and ensuring customers follow company policies and standards

What We Offer:

  • A 16-hour contract with flexible working hours, including daytime, evening, weekend, and late-night shifts
  • A range of benefits, including Help@Hand, Thrive App, My Eva, Buzz Brights Apprenticeships, and more
  • Access to in-house training, including fire safety, food safety, and COSHH
  • Staff discount on bingo tickets, food, and soft drinks
  • Refer a Friend Scheme and Pension Scheme

Apply Now:

If you are a people person with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you. Please submit your application, and we will be in touch to discuss further.



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