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Customer Service Representative

2 months ago

Washington, Sunderland, United Kingdom Buzz Group Limited Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Assistant to join our team at the Washington Club. As a Customer Assistant, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our customers.

Key Responsibilities
  • Build strong relationships with customers and provide personalized service
  • Be flexible and adapt to changing situations, working across various areas of the club, including front of house, book sales, treasury, machines, the bar area, and kitchen
  • Support with other duties as requested by the line manager
  • Ensure a safe and enjoyable experience for all customers and colleagues
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A fun and supportive work environment
  • Access to training and development programs
  • A range of employee benefits, including a pension scheme and staff discounts
Requirements
  • Experience in delivering excellent customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Outstanding communication skills and the ability to adapt to different situations
  • Basic numeracy skills and experience of handling cash
  • Confidence in challenging the status quo and ensuring customers follow company policies and standards
What We're Looking For

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a positive attitude, excellent communication skills, and a willingness to learn and grow, we would love to hear from you.