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2 months ago
About Pavers Shoes
We're a growing, profitable business with family values and green credentials, offering opportunities for progression and a nurturing environment to learn, grow, and thrive in.
Job Summary
We're seeking a motivated and customer-focused Supervisor to join our Pavers team in Solihull. As a key member of our store management team, you'll inspire and support your team in creating a customer-first culture, delivering exceptional customer service, and driving sales growth.
Key Responsibilities
- Support the management team in the day-to-day running of the store, coaching and developing the team to achieve sales targets and excellent customer service.
- Deliver consistently high levels of customer service, advising on shoe care and accessories to complement a customer's needs.
- Be self-aware, questioning, learning, and taking responsibility for yourself and the performance of your store alongside the management team.
- Live and breathe Pavers DNA, leading by example and embodying our values.
What We Offer
- Competitive hourly rate of £12.10 (increasing to £12.35 after completing the required retail induction PaSS stages).
- Generous Staff Discount scheme, some of which can be shared with family and friends.
- Holiday entitlement increasing with service.
- Company Contribution Pension.
- Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme.
- Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
- Access to wellbeing and financial support through RetailTRUST.
Requirements
- Good availability for a 16-hour contract over 4 days per week, including weekend and weekday working.
- Ability to work effectively in a fast-paced retail environment.
- Excellent communication and interpersonal skills.
- Strong customer service skills and a passion for delivering exceptional customer experiences.
