Store Leader

1 month ago

Solihull, Solihull, United Kingdom Pavers Shoes Full time

About Pavers Shoes

We're a growing, profitable business with family values and green credentials, offering opportunities for progression and a nurturing environment to learn, grow, and thrive in.

Job Summary

We're seeking a motivated and customer-focused Supervisor to join our Pavers team in Solihull. As a key member of our store management team, you'll inspire and support your team in creating a customer-first culture, delivering exceptional customer service, and driving sales growth.

Key Responsibilities

  • Support the management team in the day-to-day running of the store, coaching and developing the team to achieve sales targets and excellent customer service.
  • Deliver consistently high levels of customer service, advising on shoe care and accessories to complement a customer's needs.
  • Be self-aware, questioning, learning, and taking responsibility for yourself and the performance of your store alongside the management team.
  • Live and breathe Pavers DNA, leading by example and embodying our values.

What We Offer

  • Competitive hourly rate of £12.10 (increasing to £12.35 after completing the required retail induction PaSS stages).
  • Generous Staff Discount scheme, some of which can be shared with family and friends.
  • Holiday entitlement increasing with service.
  • Company Contribution Pension.
  • Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme.
  • Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
  • Access to wellbeing and financial support through RetailTRUST.

Requirements

  • Good availability for a 16-hour contract over 4 days per week, including weekend and weekday working.
  • Ability to work effectively in a fast-paced retail environment.
  • Excellent communication and interpersonal skills.
  • Strong customer service skills and a passion for delivering exceptional customer experiences.

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