Account Consultant

2 weeks ago

Bristol, Bristol, United Kingdom Vistair Limited Full time
About Vistair Limited

Vistair Limited is a leading provider of Operational Content Management, Safety Management, and Training Management solutions in the highly regulated industries of Aviation, Defense, and Rail. We empower airlines, rail, and defense organizations with a comprehensive product portfolio to elevate operational excellence and transform safety management and training.

Role Summary

The Solution Consultant is a key role in building a function and enabling the scaling of the company. As the first role of this type, there is a breadth of experience and responsibilities involved.

Main Responsibilities
  • Customer Engagement
    • Build strong relationships with customers to gain a deep understanding of their goals, challenges, and requirements by proactively supporting throughout the user journey and engaging them with our solutions/products.
    • Ensure optimization of customer products and services.
    • Provide ongoing support and consultation to customers throughout the lifecycle of their engagement.
    • Work closely with Account Management / Customer Success to ensure client satisfaction and retention by promoting value through customer experience.
    • Proactively address any issues or concerns to ensure a positive customer experience.
    • Stay current on competitive analysis, market differentiation, industry trends, and emerging technologies.
    • Conduct proof of concept (POC) implementations to showcase the feasibility and effectiveness of our solutions addressing customer requirements.
  • Pre-Sales Support
    • Conduct product demonstrations and technical presentations to showcase the features and benefits of our solutions.
    • Collaborate with the commercial team (sales and account management) to develop tailored solutions and positioning that address customer and prospects needs.
    • Develop sales supporting tools as necessary (solution mapping, gap analysis, diagrams, etc) and assist in preparation of sales and customer presentations.
    • Support marketing events including executive briefings, conferences, user groups, and trade shows.
  • Key Skills and Qualifications
    • Technical sales, pre-sales solution consulting or Solution Consultant experience in a B2B SaaS environment.
    • Strong knowledge of software or technology products, preferably in Aviation/Defense domain.
    • Experience of working collaboratively with product management, product marketing, sales, customer success, and professional services.
    • Must be fluent in English to a very high standard and possess strong communication skills.
    • Experience with technical Safety, Risk Management, or Audit Management systems is beneficial.
    • International travel is required.
    Why You Should Join Vistair Limited

We offer a range of benefits including considerations for healthcare, private medical insurance, 27 days holiday, increasing to 30 days, with option to buy/sell up to 3 days, work-life balance, help with cost of living through vouchers and reductions in leisure, retail, and travel. For more information on our full range of benefits, please visit our website.

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