Assistant Night Manager

2 weeks ago

Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall Full time
About the Role

We are seeking a highly skilled and experienced Assistant Night Manager to join our Front of House team at Hoar Cross Hall. As a key member of our team, you will play a critical role in creating a warm and welcoming atmosphere for our guests, ensuring their stay is nothing short of exceptional.

Key Responsibilities
  • Supervise and develop the reception and porter teams, focusing on high-quality service, efficiency, and professionalism.
  • Maximize revenue and maintain effective cost management.
  • Maintain high standards for reception duties, including handling financial transactions and guest communications.
  • Ensure team familiarity with all sales procedures and promotions.
  • Conduct regular performance reviews, appraisals, and training.
Requirements
  • Strong leadership skills with a focus on team coaching and development.
  • Detail-oriented with strong organizational and communication abilities.
  • Adaptability and willingness to embrace change and innovation.
  • Commitment to exceptional customer service and efficient operations.
What We Offer
  • Competitive rate of pay.
  • Complimentary use of the leisure and spa facilities.
  • Free lunch from our staff canteen.
  • Complimentary Spa Day at Eden Hall on work anniversaries.
  • Employee Benefits Program.
  • Free Parking.
  • Discount on overnight stays and spa days.
  • 30% discount on food and drink.
  • Excellent Induction and training programme.
  • Opportunities for professional development and career advancement.

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