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Housing Arrears Specialist
2 months ago
About Home Group
Home Group is a leading provider of housing and support services, dedicated to creating thriving communities across the UK. We are committed to delivering exceptional customer service and ensuring financial sustainability.
Your Role as a Housing Arrears Specialist
We are seeking a motivated and empathetic individual to join our National Income Collections Team as a Housing Arrears Specialist. In this role, you will play a vital part in managing former tenant arrears and ensuring the smooth operation of our income collection processes.
- Manage Arrears Cases: Effectively handle and resolve outstanding debt accounts from former tenants, utilizing your communication and negotiation skills to reach amicable solutions.
- Collect Former Tenant Arrears: Implement strategies to recover outstanding balances, ensuring compliance with relevant regulations and procedures.
- Universal Credit Administration: Process and manage administrative tasks related to Universal Credit claims, collaborating with colleagues and external partners to ensure accurate information flow.
- Teamwork and Collaboration: Work closely with colleagues within the Income Collections Team and other departments to achieve shared goals and maintain a positive working environment.
Your Skills and Experience
We are looking for someone who possesses:
- A strong customer service orientation with excellent communication and interpersonal skills.
- The ability to work independently and as part of a team in a fast-paced environment.
- A basic understanding of housing management principles and Universal Credit regulations.
- Proficiency in using technology for customer record management and data entry.
