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Branch Coordinator

2 months ago

Stevenage, Hertfordshire, United Kingdom Owens & Minor, Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Branch Coordinator to join our team at Owens & Minor, Inc. As a Branch Coordinator, you will play a critical role in ensuring the smooth operation of our branch, providing exceptional customer service, and ensuring timely and accurate processing of orders.

Key Responsibilities
  • Act as the first point of contact for patients and customers, providing information and resolving issues in a timely and professional manner.
  • Process orders, verify insurance information, and obtain necessary documentation to ensure accurate billing and payment.
  • Collaborate with the sales team, referrals, and patients to gather documentation and information needed to meet insurance guidelines.
  • Review patient accounts, obtain necessary documentation, and ensure accurate billing and payment.
  • Collect credit card payments and reconcile daily receivables.
  • Perform outbound customer satisfaction calls to patients and referrals.
Requirements
  • High school diploma or equivalent required.
  • At least one year of related work experience.
  • Intermediate to advanced computer skills, including proficiency in multiple systems.
  • Effective communication and problem-solving skills.
Preferred Qualifications
  • At least two years of experience in an office environment, healthcare setting, or call center.
  • Experience utilizing a multi-line phone system.
Work Environment

This position is performed in an office setting with moderate noise and indoor fluorescent lighting.