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Hospitality Server

2 months ago

Plymouth, Plymouth, United Kingdom Philema Hospitality Management Enterprise Full time

Are you interested in joining a prestigious establishment that prides itself on exceptional service and a luxurious atmosphere? As part of our team, you will be immersed in a stunning environment that combines history, elegance, and nature, creating a truly enchanting experience for our guests.

Employee Benefits:

  • Tronc / Service charge applicable to Food & Beverage Departments
  • End of Season Bonus for hourly paid team members
  • Complimentary off-peak gym & spa membership
  • Discounts on spa treatments and dining options
  • Special rates for overnight stays
  • Friends & Family discounts across the group
  • Access to wellness programs
  • Length of Service rewards

Compensation: This position offers a starting wage of £11.50 per hour, with an increase to £12 per hour upon successful completion of the probation period, along with £50 in vouchers.

Key Responsibilities:

  • Deliver a warm welcome and outstanding hospitality to all guests, ensuring an unforgettable experience.
  • Address and resolve any complaints professionally, adhering to company policies.
  • Collaborate with the Food and Beverage Manager & Supervisor to optimize sales performance.
  • Maintain effective control of stock and staffing costs in the absence of management.
  • Serve food and beverages efficiently, upholding our five-star standards.
  • Stay informed about current promotions and new offerings.
  • Assist with event setups and functions as required.
  • Ensure accurate billing and payment processing in line with company policies.
  • Comply with health and safety regulations, maintaining cleanliness and hygiene standards.
  • Foster positive relationships with all departments, facilitating effective communication.
  • Understand and adhere to fire safety and emergency procedures.
  • Perform additional duties as necessary.