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Customer Service Account Manager

2 months ago

Wolverton, United Kingdom Safesmart Full time
About the Role

We are seeking a highly skilled Customer Service Account Manager to join our team at Safesmart, a leading provider of health and safety software solutions.

Key Responsibilities
  • Provide exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
  • Build and maintain strong relationships with existing and new clients, understanding their business needs and providing tailored solutions.
  • Administer new accounts, ensuring seamless onboarding and setup.
  • Advise clients on the various services available, highlighting the benefits and value proposition of our software solutions.
  • Respond to client enquiries in a timely and professional manner, adhering to our Service Level Agreements (SLAs).
Benefits
  • 28 days holiday plus 3 extra days for Christmas break.
  • A great working environment with a family feel.
  • Free parking on site.
  • The flexibility to work remotely when needed.
Requirements
  • Excellent customer service experience, with a proven track record of delivering high-quality service.
  • Working experience with Microsoft packages, including [insert specific software].
  • Confidence on the telephone, with excellent communication and interpersonal skills.
  • Keen to gain experience and knowledge within the industry, with a willingness to learn and develop.
Desirable Skills
  • Previous experience in a Software as a Service (SAAS) business, with a deep understanding of the industry.