Customer Service Account Manager

1 month ago


East Grinstead, West Sussex, United Kingdom International Logistics Group Full time
About Us

We're an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. Our customers are premium brands in the beauty, fashion, and wellbeing sectors. Our mission is to help them succeed.

Job Description

We're seeking a skilled Customer Service Account Executive to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities:

  • Provide outstanding customer service and support to our clients
  • Build and maintain strong relationships with our clients
  • Resolve customer queries and issues in a timely and professional manner
  • Work closely with our operations team to ensure seamless order fulfilment

Requirements:

  • Excellent communication and interpersonal skills
  • Proven experience in customer service or a related field
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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