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Application Support Specialist

2 months ago

Chorley, Lancashire, United Kingdom Erin Associates Full time
Application Support Analyst

Erin Associates is seeking a skilled Application Support Analyst to join their technical services team. This role requires a driven and self-motivated individual with excellent customer service skills and a strong technical background.

Key Responsibilities:
  • Provide application support for critical business systems of business customers
  • Deploy and configure software applications, meeting customer requirements and delivering error-free results
  • Handle customer incidents, problems, and requests within strict Service Level Agreements
  • Produce customer-facing and internal documentation in line with company standards
  • Participate in Continual Service Improvement Activities to add value to the services provided to customers
Requirements:
  • Ability to multitask in a pressurized environment
  • Knowledge and experience of software deployment, problem analysis and solving, and system monitoring solutions
  • Excellent communication skills and ability to develop effective working relationships with internal and external customers
  • SQL database experience and knowledge of Java application deployment using Apache Tomcat
About Erin Associates:

Erin Associates is a reputable company with a strong reputation in their sector. They offer structured training, opportunities for technical knowledge development, and a clearly defined career path. The company also provides excellent remuneration, including an incentive scheme to recognize and reward their staff.