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Retail Sales Assistant

2 months ago

Cannock, Staffordshire, United Kingdom WH Smith Retail Holdings Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in one of our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and connecting them with our services.

Key Responsibilities
  • Customer Service: Deliver an exceptional customer experience, ensuring that every customer leaves our store feeling valued and satisfied.
  • Queue Management: Manage queues efficiently, ensuring that customers can access our services quickly and easily.
  • Governance and Attention to Detail: Maintain high standards of governance and attention to detail, ensuring that our services are delivered to the highest standards.
  • Teamwork: Work collaboratively with colleagues to achieve our goals and objectives.
What We're Looking For
  • Customer Focus: A passion for delivering exceptional customer service and a desire to make a positive impact on our customers' lives.
  • Communication Skills: Confidence in communicating with colleagues and customers, both verbally and in writing.
  • Motivation and Adaptability: A motivated and adaptable individual who is able to work flexibly and meet the changing needs of our business.
What We Offer

We offer a competitive salary, pension scheme, paid annual leave, and employee discounts. We also offer a range of benefits, including an Employee Assistance Programme, which provides support and guidance for your wellbeing.

About Us

WHSmith have been a part of the high street for over 230 years, providing a range of services to our customers. We are proud to be an inclusive employer, welcoming colleagues from diverse backgrounds and promoting a culture of equality and respect.