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Catering Operations Manager

2 months ago

Helston, United Kingdom Chartwells Full time

About the Role

We are seeking an experienced and passionate Catering Manager to join our team at Chartwells. As a Catering Manager, you will be responsible for overseeing the day-to-day operations of our catering services, ensuring that we deliver exceptional food and customer service to our customers.

Key Responsibilities

  • Team Supervision: Supervise and manage a team of catering staff to ensure that they are providing impeccable food and customer service.
  • Operations Management: Oversee the efficiency of all in-unit operations, including managing inventories, monitoring budgets, and implementing action plans to drive sales and improve customer satisfaction.
  • Communication: Communicate regularly with your line manager to monitor key performance indicators (KPIs) and targets, and to ensure that you are meeting the expectations of the business.
  • Brand Representation: Represent Chartwells and Compass Group UK&I in a professional and positive manner, maintaining a strong brand image and reputation.
  • Service Development: Identify opportunities for new service concepts to drive sales and improve customer satisfaction, and work with the team to implement these concepts.
  • Customer Liaison: Liaise with customers and internal teams to ensure that we are exceeding customer expectations and delivering a high-quality service.
  • Training and Development: Support and train the catering team, leading from the front to ensure that everyone has the skills and knowledge they need to excel in their role.
  • Health and Safety: Implement and review Health & Safety standards to ensure compliance across all catering and service teams.

Requirements

  • Passion for Food and Service: Be passionate about great-tasting food and exceptional customer service, and have a minimum of two years of management experience within a similar sector or industry.
  • Management Experience: Have experience managing teams in a similar role, and demonstrate brilliant financial acumen.
  • Communication and Organisational Skills: Have excellent communication and organisational skills, and be an ambitious and motivated individual who is always looking to upskill.

About Chartwells

Chartwells is the leading provider of catering and support services to the education sector, serving millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment.

Equal Opportunities

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.