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Hospitality Team Member

3 months ago


Durham, Durham, United Kingdom Durham University Full time
About Durham University

At Durham University, we take pride in our exceptional workforce, as they are integral to our globally recognized institution, which plays a vital role in our local community.

We motivate our team to achieve remarkable outcomes and invite you to become a part of our outstanding group.


Within the University, we offer a diverse range of positions and responsibilities, collectively contributing to our thriving community.

Whether you are at the beginning, middle, or later stages of your career, we have a position that suits your unique talents. We believe that everyone possesses distinct skills to contribute.

At Durham University, we actively promote and advocate for equality, diversity, and inclusion.

It is essential that all individuals can express their true selves and thrive in an environment where mutual respect and fairness are paramount.

We aspire for our staff and the broader community to feel content, secure, and proud to be associated with Durham. We seek candidates who share these values.


We encourage applications from individuals belonging to groups that are under-represented in our workforce, including those with disabilities, women, and individuals from black, Asian, and minority ethnic backgrounds.



Role Overview


Catering Support Assistants play a crucial role in delivering a professional, responsive, and efficient catering service for students, staff, and visitors. This includes ensuring that food is prepared, presented, and served to an exceptional standard, adhering to established operating procedures.

The individual in this role will also assist with the daily cleaning of kitchen and catering equipment, as well as the receipt and storage of goods, including verifying and signing for deliveries.


Team members in the catering department are expected to adopt a flexible approach to their work and may be required to perform any of the tasks outlined below, regardless of their assigned shift.

Please note, interviews are expected to take place at a later date.

Specific Role Information


The individual in this position will be required to work any 5 days out of 7, which may include evenings and weekends.

Typical working hours range from early morning to late evening.


Working within the catering team necessitates a degree of physical manual handling, which may involve lifting and transporting catering equipment.

The individual will be expected to work flexibly across all catering areas.

Further details regarding the role and responsibilities can be found at the end of this job description.

Benefits of Working at Durham

A competitive salary is just one aspect of the numerous fantastic benefits you will enjoy as part of the University:

  • 27 days of annual leave per year (in addition to 8 public holidays and 4 customary days), totaling 39 days including time off during the holiday season.
  • Comprehensive travel options, including parking across campus, a cycle-to-work scheme, and discounts with local transportation providers.
  • Access to discounts through our benefits portal, covering supermarkets, high street retailers, IT products, cinema tickets, and various attractions.
  • On-site nursery facilities and access to holiday camps for children aged 5-16.
  • Extensive health and wellbeing support, including discounted memberships for our state-of-the-art sports and gym facilities and access to a 24/7 Employee Assistance Programme.
  • Opportunities to participate in staff volunteering initiatives.
  • Family-friendly policies, including generous maternity and adoption leave provisions.
  • A commitment to professional development, offering qualifications, IT skills training, courses, and apprenticeships.
  • Attractive pension schemes.
Discover more about our comprehensive rewards and benefits package.
Application Requirements

To be considered for this role, candidates should demonstrate the following skills and experience:

  • Effective spoken and written communication skills.
  • Basic digital literacy, including proficiency in using the internet and email.
  • Fundamental numeracy and literacy skills.
  • Experience working collaboratively within a team.
  • Ability to manage time effectively to meet deadlines.
  • Capacity to follow instructions accurately, whether spoken or written.
  • Experience in a customer-focused service environment.
  • Prior experience in maintaining a clean working environment.
Desirable Criteria

  • Level 2 Basic Food Safety Hygiene certification.
Application Process
We prefer to receive applications online.

When applying, candidates should submit a CV and/or a statement detailing their experience and providing examples of how they meet the specified criteria.

Updates regarding your application will be communicated at various stages throughout the selection process via automated emails from our e-recruitment system.

Please check your spam/junk folder periodically to ensure you do not miss any updates.

Contact Information

If you have any questions about the role or require assistance with the application process, please reach out for support.

Typical Role Responsibilities


Below are the types of activities you will be expected to undertake and the manner in which you will be expected to operate.


Service Delivery

  • Deliver exceptional service to students, colleagues, and visitors by executing tasks in accordance with established procedures (training will be provided).
  • Ensure personal and collective safety by adhering to health and safety regulations, including the proper use of protective clothing and equipment.
  • Learn to operate everyday equipment and tools under the guidance of experienced colleagues.
  • Follow instructions from senior colleagues to complete assigned tasks.
  • Assist in monitoring stock levels and controls.
Team Collaboration

  • Contribute to a cooperative team environment.
  • Support fellow team members in completing their tasks when requested.
  • Help maintain facilities and equipment safely and securely.
  • Report any issues to senior colleagues promptly.
Communication and Personal Conduct

  • Demonstrate a commitment to equality, diversity, and inclusion, aligning with the University's values.
  • Utilize digital devices and applications (such as email) to communicate effectively with students and colleagues.
  • Perform any other reasonable duties as required.
Please note that by submitting your application, Durham University will process your data.

We encourage you to review the relevant University Privacy Statement, which outlines information on data collection, storage, and usage.

When appointing to this role, the University must ensure compliance with applicable immigration requirements, including salary thresholds for certain visas.