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Hospitality Operations Manager

2 months ago

Central Inverclyde, United Kingdom TTS 24-7 RECRUITMENT Full time £45,000
About the Role

We are seeking a hands-on General Manager who leads from the front, excelling at building strong relationships with customers, regulars, and staff alike. Your larger-than-life personality will help create a welcoming and positive atmosphere, ensuring customer satisfaction and operational success.

This venue is a vibrant hub serving breakfast, famous brunches, lunch, and dinners 7 days a week, with a friendly vibe where the night is filled with locals chatting into the night.

Key Responsibilities
  • Take full ownership of day-to-day operations, ensuring exceptional service standards.
  • Build and maintain strong relationships with customers, ensuring repeat business.
  • Be an inspirational and motivated leader to your team, focusing on employee growth and development, while being aware of individual personalities and work styles.
  • Display a strong knowledge of compliance management, including licensing, risk assessment, and health and safety procedures.
  • Drive business performance by focusing on key performance indicators (KPIs), with a particular emphasis on achieving budgeted earnings before interest, taxes, depreciation, and amortization (EBITDA).
  • Ensure smooth operation of all areas, from front-of-house to back-of-house management.
  • Implement and monitor processes to improve efficiency and customer experience.
  • Maintain a focus on hospitality excellence, meeting the needs of both guests and staff.
Candidate Requirements
  • Proven experience as a hands-on General Manager in the hospitality sector.
  • A charismatic and approachable personality, with excellent communication skills.
  • Strong leadership skills, with the ability to motivate and inspire your team.
  • Exceptional ability to build relationships and rapport with both customers and staff.
  • Experience in driving business performance through managing KPIs and budgeted targets.
  • Passionate about customer service, food, and drink, and delivering a high-quality experience.
Why Join Our Team?
  • Competitive salary with a generous bonus structure based on performance.
  • TRONC tipping structure divided between departments, with managers included.
  • Generous holiday package and benefits.
  • Opportunity to work in a vibrant and dynamic environment with a great team.
  • Be part of a business that values hands-on leadership and an engaging customer experience.