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Travel Operations Coordinator
2 months ago
Reed is partnering with a leading Travel Business in Central Bristol to find a highly skilled Travel Operations Administrator to join their team on a full-time, permanent basis.
This role is ideal for an individual with a strong background in travel operations and a passion for delivering exceptional support to clients. The successful candidate will play a crucial role in securing services for client bookings and producing precise final travel documents, ensuring clients have a seamless travel experience.
Key Responsibilities:
- Confirm travel arrangements, including accommodation, restaurants, activities, excursions, guides, and transportation, using various communication methods and reservation systems.
- Manage booking queues, reservations, and requests, aligning availability and logistics with client needs to ensure the smooth delivery of high-quality group tours and tailor-made trips.
- Generate client and tour leader travel documents, maintaining up-to-date client and product details for flawless documentation.
- Foster strong relationships with suppliers and external partners to ensure the successful delivery of trips.
- Input reservation details into our system for smooth information flow to Travel Consultants and accurate Info Packs for clients.
- Record service costs accurately for efficient financial processing.
- Prepare final travel documents with welcome letters for clients, ensuring a professional presentation.
- Support Sales teams with queries, issues, and requests, and conduct quality control of Group Tour bookings.
Requirements:
- A passion for Japan/Asia as travel destinations and a desire to assist others in discovering these regions.
- A strong geographical and logistical understanding of Japan and core destinations.
- Experience in confirming a wide range of travel arrangements.
- Excellent problem-solving skills with the ability to confidently use initiative.
- Organised and capable of handling a volume of complex tasks simultaneously.
- High productivity and accuracy, sometimes under tight time pressures.
- Excellent communication and interpersonal skills across various platforms.
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, Teams, and SharePoint).
- Advanced level of English, both written and spoken.
- Japanese language skills are a bonus but not essential.
Benefits:
- Annual discretionary performance-related bonus.
- 25 days annual leave, increasing with service.
- Birthday leave.
- Enhanced parental leave.
- Employer pension contribution.
- Employee Assistance Program.
- Volunteering leave.
- Designated learning and development time.
