Operations Supervisor

3 weeks ago


Peterborough, Peterborough, United Kingdom SSP Full time
Position: Operations Supervisor at SSP.


Compensation: £12.22 per hour, with an additional £1.50 per hour for shifts worked between midnight and 6 AM, totaling £13.72 per hour.


Work Schedule: Part-Time, with shifts scheduled between 5 AM and 7 PM, including weekends.

As an Operations Supervisor, applicants must be at least 18 years old to fulfill certain responsibilities, including the handling and serving of alcohol.

If you have a passion for food and travel, you’re in the right place. We are the global leaders in food travel, offering a variety of delicious options for everyone. Whether you're traveling by air, rail, or just passing through, we provide the best food and beverage selections.

We collaborate with over 500 brands, from our own unique offerings like Upper Crust, Millie's Cookies, Café Local, and Beer House, to renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

At SSP, you will join a worldwide community that values enthusiasm, connection, and a love for exceptional coffee. Your role is more than just a job – it’s an opportunity to be a barista, artist, and ambassador of our coffee culture.

WHY CHOOSE SSP?
At SSP, we offer more than just employment; we provide dynamic career paths with numerous benefits:

  • Employee Discounts: Enjoy discounts of up to 50% across various SSP brands and franchises in the UK.
  • Flexible Scheduling: We promote work-life balance to accommodate diverse lifestyles.
  • Meal Discounts: Receive a 75% discount on meals during your shift.
  • Friends and Family Discounts: Enjoy a 20% discount at our Catering, Whistlestop, and Urban Express units (T&C apply).
  • Continuous Development: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme.
  • Support App: Access shopping discounts, GP appointments, a 24/7 help line, and financial and wellbeing support for you and your loved ones.
  • Health and Wellbeing Initiatives: Comprehensive family-friendly leave and flexible working options.
  • Diversity and Inclusion: We value diversity at SSP and support various networks, including LGBTQ+, Women's Network, Neurodiversity, and Disability.
  • Engaging Activities: Participate in Barista Competitions, Millie's Cookies Ice Off Challenge, and Superstars Recognition.
  • Financial Benefits: Pension plans, life assurance, share incentive schemes, cycle-to-work schemes, competitive pay rates, and more.

AS AN OPERATIONS SUPERVISOR, YOU WILL:

  • Possess at least 1 year of supervisory experience in a hospitality or retail environment.
  • Be responsible for creating a clean and inviting atmosphere that exceeds customer expectations, consistently striving to enhance service quality.
  • Support and guide your team, ensuring a safe working and dining environment while being the primary contact for daily inquiries.
  • Oversee team operations, managing the unit's opening and closing procedures, ensuring operational excellence, compliance with guidelines, and completion of necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, advocating for improvements, and streamlining operations.
  • Recognize and celebrate outstanding service within the team, leading by example and fostering inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make informed decisions to ensure team success and deliver exceptional customer service.

Do you see yourself thriving at SSP? Join us and embark on an exciting journey.

SSP is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.


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