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Customer Service Coordinator

2 months ago

Maidstone, Kent, United Kingdom Huntress Full time

Job Summary

Huntress Search Ltd is seeking a highly skilled Customer Service Coordinator to join our team in the New Build sector. As a key member of our team, you will play a pivotal role in the communication between home buyers and those conducting repairs in the two-year defect period.

Key Responsibilities

  • Provide exceptional customer service to home buyers, ensuring their needs are met and exceeded.
  • Communicate effectively with various stakeholders, including home buyers, contractors, and internal teams.
  • Manage and resolve customer complaints in a timely and professional manner.
  • Collaborate with the sales team to ensure a seamless customer experience.
  • Maintain accurate records and reports, providing insights to improve customer service and business operations.

Requirements

  • Strong administrative and IT skills, with experience in customer service software.
  • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
  • Ability to work at pace, managing multiple tasks and priorities in a fast-paced environment.
  • Strong problem-solving skills, with a focus on customer satisfaction.
  • Experience in the New Build sector or a related field, with a proven track record of delivering exceptional customer service.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.