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Customer Service Representative

2 months ago

St James's, United Kingdom Porsche Retail Full time

About the Role:

The Receptionist / Showroom Host / Centre Support Assistant plays a critical role in delivering an exceptional customer experience at Porsche Centre Mayfair. As a brand ambassador, you will be responsible for ensuring all customers, whether in person, by phone, or by email, receive outstanding service.

Key Responsibilities:

  • Act as a brand ambassador, representing Porsche Retail Group and the Porsche brand
  • Provide exceptional customer service, ensuring a seamless experience for all customers
  • Support the Centre management team with administrative duties
  • Assist with events and create luxury experiences for customers

What We Offer:

  • A competitive hourly rate of £13.40, with a bonus opportunity
  • 20 days holiday per year, plus bank holidays
  • Option of a VW Group vehicle at preferential leasing rates
  • Private medical insurance, with the option to add loved ones
  • Dedicated mental health champions
  • Preferential rates on various products and services
  • Life assurance and income protection insurance
  • DC pension scheme
  • Employee assistance program

About Us:

Porsche Retail Group is a leading retailer of luxury vehicles, with a strong presence in the UK. We operate five Porsche Centres, two satellite Service Centres, and a Trade Parts Distribution Centre in and around London. Our culture is built on trust, integrity, and empowerment, with a passion for excellence and a desire to challenge the status quo.