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Field Service Technician

2 months ago

Wallasey, United Kingdom Rosscare Full time
Job Summary

Rosscare is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for delivering, collecting, repairing, and servicing wheelchairs to ensure our customers receive the highest level of service.

Key Responsibilities
  • Deliver and collect wheelchairs to and from service users' homes and healthcare facilities, adhering to our Infection Control Policy.
  • Servicing and repairing wheelchairs in the field, aiming for a first-time fix whenever possible.
  • Ensure accurate documentation of each job, including parts used and actions taken, to update our database.
  • Use Personal Protective Equipment (PPE) as instructed and maintain a clean and organized workspace.
  • Participate in out-of-hours duties when rostered and adhere to regulations covering vehicle use on public highways.
  • Maintain a professional customer service attitude and wear uniform and identification badge at all times.
  • Prioritize and organize workload, referring to Line Manager as needed.
  • Be responsible for tool and equipment maintenance and adhere to Company handbook guidelines.
  • Agree to undertake necessary training to maintain required skills.
Requirements
  • Full UK driving license
  • Successful enhanced DBS check
  • General workshop knowledge
  • Basic electrical knowledge, including 12v/24v D.C. systems
  • Able to move and handle loads and equipment safely
  • Experience in face-to-face customer contact
  • Previous delivery driver experience
  • Awareness and understanding of people with disabilities
  • Flexible approach to working conditions and environment changes
  • Ability to use own initiative within set boundaries
  • Good written and verbal communication skills
  • Awareness of hand-held scanners
Physical Demands
  • Moving and handling equipment and accessories following handling guidelines
  • Standing at a bench to work
  • Kneeling/crouching
  • Working in confined spaces if necessary
  • Use of ramps and agreed moving equipment
Equal Opportunities

Rosscare is an equal opportunities employer, committed to ensuring that neither applicants nor employees receive less favorable treatment on the grounds of sex, marital status, disability, religion, creed, color, race, nationality, ethnic origins, or social background.