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Education Service Delivery Manager

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom MFK Recruitment Full time
Education Service Delivery Manager

We are seeking an experienced Education Service Delivery Manager to join our team at MFK Recruitment. As a key member of our team, you will be responsible for managing our education services and ensuring that our clients receive the highest level of support.

Main Responsibilities:
  • Manage Helpdesk Engineers and provide technical support to education customers and sites.
  • Work closely with other SDM's, Onsite Education Engineer teams, and Account Managers to meet customer requirements efficiently.
  • Responsible for performance management of the team, including regular score check-in's, performance reviews, and development plans.
  • Provide technical support advisory to the service manager on all service-related incidents and problems.
  • Take ownership of major impacting service incidents, investigating, diagnosing, and resolving root causes.
Requirements:
  • 2 years' experience as a senior engineer supporting schools or colleges.
  • 6+ months' experience as a network manager/technical lead at a school or college.
  • Experience in managing or supporting projects.
  • Experience of working in a customer-facing role.
  • Supporting multi-site clients.
Skills and Experience:
  • Intermediate level of knowledge and use of Microsoft Office applications.
  • All MS Windows server platforms.
  • All MS Windows desktop platforms.
  • PC/Server hardware - upgrade, both hardware and firmware, RAID configurations, iLO.
  • Active Directory - configures sites and services, resolve issues.
  • Group policies - create, breakdown, and troubleshoot issues.
  • Firewalls, routers & VPN's - install, configure and troubleshoot.
  • Office 365 - create accounts, breakdown, troubleshoot issues, AD sync etc.
  • Microsoft Hyper v / VM Ware - basic skills.
  • Veeam - setup, implement and troubleshoot local and datacentre based backups.
  • Switches - install and configure, setup VLAN's, tagging, breakdown, troubleshoot issues.