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Observability Expert

2 months ago

London, Greater London, United Kingdom Coralogix Full time
Job Description

About Coralogix

Coralogix is a leading provider of modern, full-stack observability solutions, empowering businesses to process and understand their data more efficiently. Our innovative architecture enables in-stream analytics without reliance on expensive indexing or hot storage, making us a trusted partner for comprehensive monitoring of logs, metrics, trace, and security events.

Role Overview

We are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will play a critical role in meeting our customers' expectations and helping them leverage their observability and security data to drive business success.

Key Responsibilities

  • Customer Success
    • Solve complex technical problems by adopting our platform, integrating new data, and existing integrations
    • Understand customers' technical requirements and business goals to create new artifacts and deliver value
    • Lead the onboarding process, from new integrations to trainings and troubleshooting
  • Market Expertise
    • Stay up-to-date with the latest trends and best practices in Log Management and Observability
    • Apply this knowledge to help customers achieve their goals and drive business success
  • Relationship Building
    • Establish strong relationships with technical counterparts to drive product adoption
    • Conduct regular business reviews to ensure customer satisfaction and deliver value
  • Internal Collaboration
    • Advocate for customer needs within Coralogix and influence product development roadmaps
    • Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities

Requirements

  • Background knowledge and hands-on experience in Cloud DevOps, specifically with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and equivalent experience with Azure and GCP
  • Background knowledge and hands-on experience in Observability, specifically with tools like Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, SignalFX, Instana, Splunk, Honeycomb, and Jaeger
  • Hands-on experience with Infrastructure as a Code (Terraform/Ansible)
  • Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash)
  • Hands-on experience with complex troubleshooting of Kubernetes and Docker containers
  • Good knowledge of RegEx, Lucene, and PromQL
  • Good knowledge of Linux
  • Experience in customer-facing positions and excellent high-energy customer-facing skills
  • Excellent communication skills in English
  • Strong presentation skills with the ability to establish credibility with executives
  • High availability for fast response to customers
  • Comfortable coding in any high-level programming language (Java, Go, Python) - an advantage
  • BSc degree in Computer Science/Engineering - an advantage
  • Experience in SAAS B2B software companies - an advantage

Cultural Fit

We're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.