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Optical Branch Manager
2 months ago
**Job Title:** Optical Branch Manager
**Job Type:** Full-time, Permanent
**Location:** Lichfield, Staffordshire
**About Us:** Health Care Personnel is a leading provider of healthcare services, and we are seeking an experienced Optical Branch Manager to join our team.
**Job Summary:** We are looking for a highly motivated and experienced Optical Branch Manager to lead our optical practice in Lichfield. The successful candidate will be responsible for ensuring the efficient operation of the practice, providing exceptional customer service, and driving business growth.
**Key Responsibilities:**
- Ensure practice efficiency and compliance with organisational procedures
- Ensure total customer satisfaction with products and services
- Be an effective leader, motivating, supporting, training and developing staff
- Realise the full potential of the practice with regard to patient numbers and sales targets
- Achieve maximum profitability
- Be responsible for quality control in all areas
- Manage stock control
- Maintain exceptional standards of cleanliness and presentation throughout the practice
- Be responsible for health and safety standards across the practice
- Work with the Marketing Department to maximise marketing effectiveness at a local level
- Drive cost efficiencies
- Dispensing spectacles to prescriptions
- Ensure that the sale and supply of spectacles and Contact Lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired (partially sighted) or severely sight impaired (blind)
**Personal Specification:**
- Previous management experience would be desirable, or a proven track record of developing and supporting staff
- Strong background in customer service
- Experience of driving business performance such as sales, customer satisfaction and cost efficiencies
- Strong leader, able to motivate and engage with staff at all levels
- Excellent verbal and written communication skills
- Ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
- Positive and outgoing
- Flexibility – able to be flexible on days worked and provide cover to other practices
- Well-presented and professional
- Attention to detail
**What We Offer:**
- Bonus scheme
- Company events
- Company pension
- Employee discount
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
**Schedule:**
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
**Requirements:**
- Optical Management: 1 year (required)
**Work Location:** In person
**Language:** en-US
