Library Support Specialist

4 weeks ago

London, Greater London, United Kingdom Institute of Chartered Accountants in England and Wales Full time

Library Support Specialist

Location: London

Work Arrangement: Hybrid (3 days in the office, 2 days remote)

Employment Type: Permanent

Hours: Full Time (35 hours per week)

Salary: £30,000 per annum, commensurate with experience

About the Role:

We are seeking a dedicated and customer-oriented individual to join our team as a Library Support Specialist.

The Library Enquiry Team serves as essential research partners for the accountancy sector, and we are looking for someone with a proactive attitude to assist in the operation of this esteemed multi-channel enquiry service.

Become a part of our welcoming and collaborative team.

Key Responsibilities:

  • Provide crucial administrative assistance to the enquiry team, including logging enquiries, managing postal loans, and overseeing document delivery requests.
  • Uphold exceptional customer service standards while serving as the first point of contact for library enquiries via various channels, including email, webchat, phone, and in-person interactions.
  • Engage in addressing routine enquiries, with opportunities to advance to more complex research inquiries.
  • Utilize a diverse range of sources—both print and digital—to effectively respond to enquiries.
  • Manage overdue loans and update user records in the library catalog.
  • Retrieve and shelve physical materials from the library and off-site storage.
  • Participate in promotional initiatives and campaigns.
  • Adapt to changing responsibilities as needed to meet business requirements.

Travel Requirements:

This role necessitates regular travel (approximately monthly) to the library's off-site storage facility.

Candidate Profile:

Essential Qualifications:

  • A solid educational background complemented by practical library experience.
  • Ability to perform routine tasks methodically and with high accuracy.
  • Experience in a customer-facing role, demonstrating a commitment to outstanding service.
  • Strong teamwork skills.
  • Capability to file and shelve materials according to established procedures.
  • Physical ability to lift and move reasonable quantities of books and journals.
  • Proficiency with advanced information and communication technologies, including integrated systems and MS Office applications.

Desirable Qualifications:

  • A recognized qualification in library or information science.
  • Familiarity with Universal Decimal Classification.
  • Experience using online business research databases.

Why Join Us?

At the Institute of Chartered Accountants in England and Wales, we strive to create a fulfilling work environment where you can thrive.

Our culture is supportive and inclusive, promoting respect for individual differences.

We value diversity and are committed to helping our employees reach their full potential through comprehensive training and development opportunities.

We prioritize sustainability and actively work to minimize our environmental impact.

Employee Benefits:

  • Extensive training and development programs.
  • Flexible working options.
  • A competitive benefits package, including gym discounts, pension plans, and health and dental coverage.

We are proud to be a disability confident employer.

For more information about this opportunity, please refer to the full role profile.

  • Library Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Institute of Chartered Accountants in England and Wales Full time

    Library Support SpecialistLocation: LondonWork Arrangement: Hybrid (3 days in-office, 2 days remote)Employment Type: PermanentHours: Full Time (35 hours per week)Salary: £30,000 per annum, based on experience Join our team as a Library Support Specialist. We are in search of a meticulous and service-oriented individual to become a part of our team as a...

  • Library Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Institute of Chartered Accountants in England and Wales Full time

    Library Support SpecialistLocation: LondonWork Arrangement: Hybrid (3 days in-office, 2 days remote)Employment Type: PermanentHours: Full Time (35 hours per week)Salary: £30,000 per annum, commensurate with experience Join our team as a Library Support Specialist. We are in search of a meticulous and service-oriented individual to become a part of our team...

  • Library Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom House of Lords Full time

    Position OverviewWe are seeking two dedicated Library Support Specialists to become integral members of our team at the House of Lords Library. This role involves collaborating with the Library team to ensure the effective management of our collections, resources, and systems. The successful candidates will be responsible for delivering precise and timely...

  • Library Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Institute of Chartered Accountants in England and Wales Full time

    Library Support SpecialistLocation: LondonWork Arrangement: Hybrid (3 days in the office, 2 days remote)Employment Type: PermanentHours: Full Time (35 hours per week)Salary: £30,000 per annum, commensurate with experience About the Role: We invite you to consider joining our team as a Library Support Specialist. We are in search of a meticulous and...

  • Lead Library Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom House of Lords Full time

    Position OverviewWe are seeking a **Lead Library Support Specialist** to become a part of the Library team at the House of Lords. This role presents a unique opportunity to engage in the **Library's Collections Initiative**, which involves assessing and organizing the Library's resources in preparation for their relocation to support the **Restoration and...

  • Library Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom House of Lords Full time

    Position OverviewWe are seeking two dedicated Library Support Specialists to become integral members of our team at the House of Lords Library. In this role, you will collaborate with the Library team to ensure the effective management of our collections, resources, and systems. The successful candidates will provide precise and timely information to Members...

  • Library Support Specialist

    2 days ago

    London, Greater London, United Kingdom Church of England Full time

    About the RoleThe Church of England is seeking a highly organized and customer-focused individual to support the vision and mission of the Library by assisting with the description and accessibility of the Library's collections. About the DepartmentLambeth Palace Library is a historic research centre specializing in ecclesiastical history, with a vast...

  • Library Support Specialist

    3 days ago

    London, Greater London, United Kingdom Church of England Full time

    About the RoleThe Church of England is seeking a highly organized and customer-focused individual to support the vision and mission of the Library by assisting with the description and accessibility of the Library's collections. About the DepartmentLambeth Palace Library is a historic research centre specializing in ecclesiastical history, with a vast...

  • Library Support Specialist

    2 days ago

    London, Greater London, United Kingdom Church of England Full time

    About the RoleThe Church of England is seeking a highly organized and customer-focused individual to support the vision and mission of the Library by assisting with the description and accessibility of the Library's collections. About the DepartmentLambeth Palace Library is a historic research centre specializing in ecclesiastical history, with a vast...

  • Library Support Specialist

    2 days ago

    London, Greater London, United Kingdom Church of England Full time

    About the RoleThe Church of England is seeking a highly organized and customer-focused individual to support the vision and mission of the Library by assisting with the description and accessibility of the Library's collections. About the DepartmentLambeth Palace Library is a historic research centre specializing in ecclesiastical history, with a vast...

  • Library Support Specialist

    5 days ago

    London, Greater London, United Kingdom New City College Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Learning Resources Assistant. As a key member of our library team, you will play a vital role in supporting students' learning needs and providing exceptional service to our diverse community.**Key Responsibilities**Provide high-quality support to students...

  • Library Support Specialist

    7 days ago

    London, Greater London, United Kingdom New City College Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Learning Resources Assistant. As a key member of our library team, you will play a vital role in supporting students' learning needs and providing exceptional service to our diverse community.**Key Responsibilities**Provide high-quality support to students...

  • Digital Library Specialist

    2 weeks ago

    London, Greater London, United Kingdom CILIP Youth Libraries Group Full time

    Job SummaryWe are seeking a highly skilled Digital Library Specialist to join our team at CILIP Youth Libraries Group. As a Digital Library Specialist, you will be responsible for providing high-quality digital library services to our community of learners, educators, and researchers.Key ResponsibilitiesCustomer SupportAssist users with their queries, both...

  • Digital Library Specialist

    2 weeks ago

    London, Greater London, United Kingdom CILIP Youth Libraries Group Full time

    Job SummaryWe are seeking a highly skilled Digital Library Specialist to join our team at CILIP Youth Libraries Group. As a Digital Library Specialist, you will be responsible for providing high-quality digital library services to our community of learners, educators, and researchers.Key ResponsibilitiesCustomer SupportAssist users with their queries, both...

  • Junior IT Support Specialist

    7 days ago

    London, Greater London, United Kingdom CV-Library Full time

    Junior IT Support SpecialistAbout the RoleWe are seeking a highly motivated and enthusiastic Junior IT Support Specialist to join our team at CV-Library. As a Junior IT Support Specialist, you will be the first point of contact for customers who need to raise a technical issue.Key ResponsibilitiesProvide 1st and occasional 2nd line support to a wide range of...

  • Junior IT Support Specialist

    5 days ago

    London, Greater London, United Kingdom CV-Library Full time

    Junior IT Support SpecialistAbout the RoleWe are seeking a highly motivated and enthusiastic Junior IT Support Specialist to join our team at CV-Library. As a Junior IT Support Specialist, you will be the first point of contact for customers who need to raise a technical issue.Key ResponsibilitiesProvide 1st and occasional 2nd line support to a wide range of...

  • IT Support Specialist

    6 days ago

    London, Greater London, United Kingdom CV-Library Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at CV-Library. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Provide timely and effective technical support to employees via phone, email, and in-person.Troubleshoot and resolve...

  • IT Support Specialist

    5 days ago

    London, Greater London, United Kingdom CV-Library Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at CV-Library. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.Key Responsibilities:Provide timely and effective technical support to employees via phone, email, and in-person.Troubleshoot and resolve...

  • Library Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom universityoflondon Full time

    About the University of LondonThe University of London stands as a prominent provider of distance and digital education across the globe, catering to a diverse student body of 45,000 individuals from 190 countries. While we are deeply rooted in London, our influence and community extend worldwide.We take pride in being a national leader in the humanities,...

  • Library Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom universityoflondon Full time

    The University of LondonThe University of London stands as a prominent institution in the UK, renowned for its commitment to distance and digital education on a global scale, catering to a diverse student body across numerous countries. Our foundation is firmly established in London, yet our influence and community extend worldwide.We take pride in being a...