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Technical Support Specialist

2 months ago

Woking, Surrey, United Kingdom McLaren Group Full time

About the Role:

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at McLaren Group. As a key member of our Manufacturing Engineering department, you will play a critical role in ensuring the smooth operation of our Machine Shop.

Key Responsibilities:

  • Collaborate with Manufacturing Engineering and Planning teams to schedule and accept work into the Machine Shop, ensuring alignment with project planning and available capacity.
  • Work closely with Shift Leads and Team Leaders to support the delivery of high-quality products, meeting our OEE targets and component quality standards.
  • Deliver work acceptance into the shop with reliable and consistent set and run times estimates, ensuring efficient production processes.
  • Support Manufacturing Engineering in identifying and addressing raw material requirements, long lead items, and other production-related issues.
  • Contribute to the review of final set up and run times to support future planning estimates and drive improvement projects, including NPI and revision for repeat components.
  • Communicate critical information and project opportunities to Process Engineers and other stakeholders.
  • Provide support, ideas, and data to enhance the development of our MRP & MES systems.
  • Participate in monthly team meetings, sharing operational achievements, risks, issues, and opportunities.

Requirements:

  • Experience working in a high-technology, small-batch precision engineering or manufacturing environment.
  • Proven track record of cross-functional liaison and delivery management.
  • Strong team-oriented environment experience.
  • Good working knowledge of Microsoft Office products.
  • Excellent knowledge of MRP and MES systems.
  • Experience introducing new working practices to achieve world-class manufacturing status.
  • Understanding of Continuous Improvement Methodologies and Control Mechanisms.

Personal Attributes:

  • Excellent communication skills.
  • Able to adopt a professional and mature attitude to work and other people.
  • Demonstrates flexibility and agility to support the team.
  • Energetic, enthusiastic, and highly self-motivated.
  • Promotes and supports best practices.
  • Able to remain composed and professional under pressure.
  • Team player – supports other team members, department strategies, and processes as a whole.
  • Determined – results-focused, driven to do the very best possible.
  • Respectful.

About McLaren Group:

We strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part.

We encourage and support diversity, equity, and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace.

McLaren Group is committed to providing a comprehensive package of benefits, including private healthcare, car schemes, life insurance, and generous pension contributions.