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Glasgow, Glasgow City, United Kingdom Ashurst Full timeAbout AshurstAshurst is a leading global law firm with a strong commitment to innovation and excellence. We are seeking a highly motivated and experienced Cyber Security Operations Team Leader to join our team.Department/Role OverviewThe Cyber Security Operations Team Leader will be responsible for managing the technical aspects of our cyber security...
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Glasgow, Glasgow City, United Kingdom Ashurst Full timeAbout AshurstAshurst is a leading global law firm with a strong commitment to innovation and excellence. We are seeking a highly motivated and experienced Cyber Security Operations Team Leader to join our team.Department/Role OverviewThe Cyber Security Operations Team Leader will be responsible for managing the technical aspects of our cyber security...
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Glasgow, Glasgow City, United Kingdom Ashurst Full timeAbout AshurstAshurst is a leading global law firm with a strong commitment to innovation and excellence. We are seeking a highly motivated and experienced Cyber Security Operations Team Leader to join our team.Department/Role OverviewThe Cyber Security Operations Team Leader will be responsible for managing the technical aspects of our cyber security...
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Cyber Security Operations Team Lead
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Glasgow, Glasgow City, United Kingdom Ashurst Full timeAbout AshurstAshurst is a leading global law firm with a strong commitment to innovation and excellence. We are seeking a highly motivated and experienced Cyber Security Operations Team Leader to join our team.Job SummaryThe Cyber Security Operations Team Leader will be responsible for managing the technical aspects of our cyber security operations, ensuring...
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Cyber Security Operations Team Lead
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Glasgow, Glasgow City, United Kingdom Ashurst Full timeAbout AshurstAshurst is a leading global law firm with a strong commitment to innovation and excellence. We are seeking a highly motivated and experienced Cyber Security Operations Team Leader to join our team.Job SummaryThe Cyber Security Operations Team Leader will be responsible for managing the technical aspects of our cyber security operations, ensuring...
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Cyber Security Operations Team Leader
2 months ago
Ashurst Business Services Limited is a leading global law firm with a rich history spanning over 200 years. We are proud of our heritage and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions, and governments in all areas of commercial law.
Department/Role OverviewThe Cyber Security Operations Team Leader will manage technical aspects and team supervision, ensuring the effective handling of cyber security operations with a global reach. Responsibilities include acting as the primary point of contact for cyber security issues, enhancing incident response plans, producing technical reports for senior stakeholders, and advising on best practices. The role also involves overseeing daily team activities, managing resources, tracking performance, and fostering professional growth. The team lead will ensure high-quality service delivery, smooth change management, and continuous improvement while facilitating Agile methodologies and maintaining clear communication with stakeholders and team members.
Main Responsibilities- Technical Management:
- Act as the primary point of contact for all cyber security operations issues/escalations within the UK region, extending to AU where required.
- Enhance the IR plan and playbooks, collaborate with SMEs to handle incidents, lead the CSIRT as needed globally, and ensure accountability in problem management allocated to Cyber Security Operations.
- Produce technical reports for senior business/stakeholders.
- Advise on security best practices for various business services requests, including understanding and ensuring compliance with client and regulatory certifications.
- Team Management:
- Oversee the daily activities of Security Engineering, Threat & Vulnerability Management, DLP, Secure Configuration, Incident Detection & Response, and performance of team members across UK & AU.
- Collaborate with Senior Leadership, Global Cyber Security Operations Manager, and SMEs to drive and deliver strategic deliverables.
- Work with the Global Cyber Security Operations Manager, ensuring that work and initiatives are assigned based on team members' skills and workload capacity.
- Track individual and team performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), KRI (Key Risk Indicators), ensuring SLAs are achieved or exceeded.
- Provide guidance, feedback, and support to team members to enhance performance and foster professional growth.
- Identify skill gaps and arrange training opportunities to enhance team members' capabilities.
- Conduct regular 1-2-1 meetings with team members to discuss performance, provide feedback, and set development goals.
- Ensure team adheres to security, change, and operational processes. Identify potential risks and dependencies, and take proactive measures to mitigate them.
- Quality of Service:
- Ensure that the team delivers high-quality services and meets stakeholder expectations consistently.
- Agile Methodologies:
- Facilitate Agile ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives.
- Help the team prioritise tasks and manage workloads effectively within Agile frameworks.
- Communication:
- Act as a point of contact between the team and stakeholders, ensuring clear communication of project status and outcomes.
- Facilitate open communication within and across the wider business teams to foster collaboration and resolve issues efficiently.
- Relevant Cyber Security and/or IT experience
- Strong technical team leader and people management skills, preferably gained in a global organisation
- Managing escalations to a satisfactory outcome
- Experience delivering BAU initiatives and small internal projects using agile methodologies
- Experience managing continuous improvement
- Excellent communication skills, both verbal and written, along with a track record of establishing and maintaining effective relationships and collaborating with stakeholders
- Remains calm under pressure, has the confidence to escalate issues or flag risks that may surface
- Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow, and the MS Office suite
- Experience and/or Cyber Security qualifications working with SIEM, Endpoint D&R, Managed Services, DLP, etc.
