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Digital Consulting Leader
2 months ago
About the Role
We are seeking a highly experienced and skilled Customer Transformation Director to join our team at KPMG. As a key member of our Customer & Operations Advisory team, you will play a critical role in delivering transformation programs for our clients.
Key Responsibilities
- Lead large-scale transformation programs, overseeing the delivery of new digital solutions and platforms.
- Develop and manage high-performing teams, identifying talent development needs and accelerating growth.
- Drive practice development, focusing on skill development in customer and digital consulting.
- Lead business development activities, including proposal development and presentation.
- Manage risks, engagement assurance, and commercial risk management.
Requirements
- Proven track record in leading transformation consulting within organizations.
- Excellent understanding of selling and delivering professional services.
- Strong leadership skills, with experience in managing large and multi-disciplinary teams.
- Ability to demonstrate thought leadership and drive new business opportunities.
- Strong sales focus, with experience in selling c£1.5m of revenue per year as a Director.
Desirable Skills
- Deep capability in one or more areas: Digital Transformation, Customer Experience, Customer Insight, Customer Centric Operating Models, Consumer/Stakeholder Engagement, Contact Centre Transformation, Case or Customer Relationship Management (CRM), and Customer Centric Culture.
- Industry knowledge and expertise in one or more sectors: Infrastructure, Transport, Central Government, Local Government, Healthcare, and Higher Education.
- Strong interest in Customer Engagement technologies such as Salesforce, ServiceNow, and Microsoft Dynamics.
- Experience in complex/large-scale transformation design and delivery.
- Multi-channel customer experience journey and service design.
- Agile experience and cross-functional ways of working.
- Deep knowledge of customer-facing customer service process transformation.
- Digital innovation at a high level.
- Target Operating Model design and execution.
- Digital channel design and migration.
- Process re-engineering, preferably Lean/Six Sigma experience.
About KPMG
We recognize that individuals have unique needs and preferences when it comes to work. That's why we offer agile working options, allowing you to balance your career and personal life. As part of our 'Our Deal' program, you'll benefit from a range of rewards, including secondment opportunities, preferential banking services, and a day off on your birthday. We're committed to open, honest conversations about your career development and offer part-time roles with flexible working arrangements.
