Cloud Infrastructure Specialist

7 days ago

Bournemouth, Bournemouth, United Kingdom Connect Group Full time

About the Role:

We are seeking a highly skilled and experienced Cloud Infrastructure Specialist to join our Technical Services Team at Connect Group. As a key member of our team, you will be responsible for leading the deployment and customization of cloud solutions, supporting the sales process, and managing change requests for existing cloud infrastructure.

Key Responsibilities:

  • Lead the deployment and customization of cloud solutions to meet the needs of our clients.
  • Support the sales process by matching hospitality products to customer needs and providing technical expertise to drive sales growth.
  • Manage change requests for existing cloud infrastructure, ensuring seamless service delivery and minimal disruption to our clients.
  • Provide escalation support for managed services, projects, and field engineering teams, ensuring timely resolution of technical issues.
  • Develop and maintain technical documentation and internal training sessions to ensure knowledge sharing and consistency across the team.
  • Maintain key partner relationships and collaborate with various departments to ensure seamless service delivery.
  • Offer consultancy and ensure compliance in cybersecurity, providing expert advice to our clients and internal stakeholders.

Ideal Candidate:

  • Extensive experience in cloud and on-premise technologies, with a strong background in cloud infrastructure and architecture.
  • Strong knowledge of wireless systems and network architecture, with a focus on cloud-based solutions.
  • 2+ years in a 3rd Line role with a solid technical background, demonstrating expertise in cloud infrastructure and technical support.
  • Excellent presentation and written communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders.
  • Ability to manage multiple tasks, prioritize effectively, and meet deadlines, with a focus on delivering high-quality results.
  • Demonstrated passion, integrity, and teamwork throughout your career, with a commitment to continuous learning and process improvement.

About Connect Group:

Connect Group is a dynamic and innovative company that offers a unique opportunity to work remotely while being a key player in a dynamic team. We are committed to delivering exceptional service to our clients and are seeking a talented and experienced Cloud Infrastructure Specialist to join our team.

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