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Senior Applications Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time
Job Description

We are seeking a highly skilled Senior Applications Support Officer to join our Customer Support Operations group. As a key member of our team, you will be responsible for resolving application support issues for our Housing solution.

Key Responsibilities:

  • Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
  • Develop and implement technical support procedures/documentation.
  • Proactively deliver support services and identify revenue generation opportunities.

Requirements:

  • Knowledge of Housing Management Software is Essential.
  • Proven experience supporting Web Applications.
  • Proficiency in SQL scripting and Housing database administration.
  • Experience of delivering support to users.
  • It is highly desirable for candidates to have experience with NEC Housing software and related applications.
  • Understanding of software development principles in an ISO 9001 environment.

What We Offer:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
  • 25 days paid holiday with the option to buy/sell (FTE).
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.
  • A selection of flexible benefits to suit your individual needs.

Additional Information:

  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK.
  • Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

About Us:

We are NEC Software Solutions, a leading provider of software solutions to governments, hospitals, police forces, housing providers, local authorities, and more. We help our customers deliver critical services and support amazing public services.