Customer Service Representative

4 days ago

Luton, Luton, United Kingdom Tenpin Full time

About the Role

We are seeking a highly motivated and enthusiastic Customer Service Assistant to join our fantastic team at Tenpin. As a key member of our team, you will be responsible for delivering an outstanding experience for our customers, ensuring that every visit is enjoyable and memorable.

Key Responsibilities

  • Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Manage customer bookings, ensuring seamless and efficient service.
  • Host individual and children's parties, creating a fun and engaging experience for our guests.
  • Deliver food and beverages to our customers, maintaining high standards of service and quality.
  • Contribute to maintaining a clean and tidy environment, ensuring our centre remains a fantastic place to visit and work.

What We Offer

  • A fun and dynamic work environment, with opportunities to develop your skills and career.
  • A competitive salary and benefits package, including Tenpin Treats, free bowling, and food.
  • Enhanced maternity, paternity, and adoption leave, as well as a Medicash Health Care Cash Back Scheme.
  • Employee Assistance Programme, free counselling, and life assurance.
  • Long Service Awards and Recommend a Friend Scheme.

Career Development

At Tenpin, we believe in investing in our people and providing opportunities for career growth and development. Many of our managers started as Team Members and have progressed into senior roles, demonstrating our commitment to employee development and success.

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