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Virtual Ward Staff Nurse

2 months ago

Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals Full time

Job Overview

Are you interested in joining a pioneering Virtual Ward Team?

We are seeking a proactive, versatile, and innovative individual to become a vital member of our team, contributing to the advancement of this groundbreaking service. Virtual Wards are designed to avert hospital admissions or facilitate earlier supported discharges, allowing patients to recuperate from their illnesses in the comfort of their homes while receiving acute care, treatments, and remote monitoring.

This service also enhances hospital bed capacity, ensuring that more patients can access timely medical attention.

As part of the integrated virtual ward team, you will collaborate across both Acute and Community settings to deliver exceptional patient care, clinical governance, and support to the entire multidisciplinary team (MDT).

You will work alongside a skilled group of Consultants, Advanced Clinical Practitioners, Clinical Team Leaders, and dedicated clinical and non-clinical staff to ensure outstanding patient care throughout Central Lancashire.

This position is ideal for individuals eager to engage in a novel and innovative service, aiding in the expansion and development of new pathways within this integrated Virtual Ward service.

The Virtual Ward operates seven days a week from 8 am to 8 pm, and the successful candidate will be expected to work on a rotational basis to meet service requirements.

Main Responsibilities

The successful candidate will provide essential administrative support and effective coordination of Virtual Ward activities, ensuring that all information remains secure and confidentiality is upheld at all times.

This role necessitates excellent communication skills, as you will interact with patients, including those who may be distressed or anxious, treating them with empathy and professionalism. It is crucial to maintain the Trust's professional image at all times.

You will be in close contact with clinical teams, operational staff, workforce, financial colleagues, and other support services, acting as a liaison to facilitate patient care throughout their virtual ward experience.

As this is a developing service, the candidate must be proactive, adept at problem-solving, and able to use their initiative to swiftly address issues. There is potential for growth as the virtual ward service expands its capacity and scope.

Working with Us

Our organization is proud to have 9,000 dedicated individuals committed to delivering quality services to our patients. Regardless of your role, you contribute to the care of 370,000 individuals in our local area and provide specialized care to 1.5 million people across Lancashire and Cumbria.

Being part of our team provides you with the knowledge and pride that your contributions genuinely make a difference in supporting our patients and staff, ensuring we continue to thrive and deliver exceptional healthcare across our communities.

You will have access to diverse development opportunities, learn new skills, meet wonderful colleagues, and engage in experiences that enhance your career path.

You will have the chance to make an impact, be encouraged to think creatively, and help innovate processes to drive improvements. Every action we take centers around patient care and enhancing their experience, making your role crucial and something to take pride in.

Detailed Responsibilities

- Support the patient journey by serving as a point of contact and ensuring timely responses to patient inquiries.

- Escalate patient alerts promptly using the Docobo remote monitoring platform.

- Maintain a high-quality customer service function, coordinating ongoing communication with referrers and relevant departments such as radiology and pathology.

- The ideal candidate will possess strong organizational and communication skills, coupled with a proactive attitude. Given the urgent nature of the work, flexibility and adaptability are essential.

- Ensure accurate and current patient information is maintained in systems such as FLEX and Docobo, adhering to Trust Information Governance policies.

- Manage confidential and sensitive data appropriately, ensuring secure archiving and storage.

- Demonstrate proficiency in Microsoft Office applications and effective use of email and internet tools.

Person Specification

Qualifications & Education

Essential Criteria

General education to GCSE level or equivalent.

Knowledge & Experience

Essential Criteria

Experience working in a busy NHS environment. Significant experience with common office procedures, including maintaining team protocols and electronic diaries. Strong telephone skills with the ability to take clear and accurate messages. Experience interacting with clinicians and senior management. Operational experience managing clinic throughput to ensure timely patient appointments. Extensive administrative experience, including initiating and maintaining team systems.

Desirable Criteria

Additional administrative experience in initiating and maintaining team systems.