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Sales Support Representative
2 months ago
As a key member of the BDP International team, the Sales Support Representative plays a vital role in supporting the sales team to connect with suppliers, negotiate prices, and submit offers to customers.
Key Responsibilities:
- Maintain strong relationships with new and existing customers to ensure excellent customer service.
- Develop and maintain a comprehensive customer portfolio, identifying opportunities to improve existing clientele.
- Coordinate customer visits for the sales team, ensuring seamless communication and collaboration.
- Source and communicate with suppliers to meet customer needs, guaranteeing the best possible service.
- Build and maintain strong relationships with suppliers and customers, fostering a culture of trust and cooperation.
- Process shipping orders and provide competitive pricing options.
- Adhere to internal procedures and guidelines when preparing offers, ensuring accuracy and efficiency.
- Prioritize profit maximization during sales and aim to collect payments in the shortest timeframe possible.
- Prepare sales and marketing reports as required by management, providing valuable insights and analysis.
- Secure a minimum of 15+ appointments per week, driving business growth and development.
- Obtain customer feedback and assist in resolving issues, ensuring customer satisfaction.
- Prevent economic damage related to customer-oriented situations, upholding the company's reputation.
- Comply with internal procedures for document filing, maintaining a secure and organized workspace.
- Participate in department meetings and training sessions, staying up-to-date with industry trends and best practices.
- Adhere to Quality Management System requirements and Information Assurance guidelines, ensuring data security and confidentiality.
Requirements:
- Minimum of 2 years of business experience in sales support or telemarketing in a freight forwarding company.
- Fluent English language skills, both written and verbal, with additional languages an asset.
Computer Skills:
- Outstanding proficiency in Microsoft Office Package (Excel, Word, PowerPoint, etc.).
