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Payments and Fraud Analyst

3 months ago

Shirebrook, Derbyshire, United Kingdom Frasers Group Full time
Job Title: Payments and Fraud Analyst

About the Role:

We are seeking a highly skilled Payments and Fraud Analyst to join our team at Frasers Group. As a key member of our team, you will be responsible for managing payments and fraud screening in the Card Not Present environment.

Key Responsibilities:

  • Investigate potential card fraud cases, checking daily reviews of documentation and collating evidence from internal and external sources.
  • Build relationships with key stakeholders, both internally and externally.
  • Look for patterns and trends in payment activity and communicate them to the wider team.
  • Work as part of a team to implement best practice for the Group.
  • Process Card Payment and PayPal chargebacks.
  • Ensure meticulous attention to detail when investigating cases.

Requirements:

  • 2 years experience in a contact centre environment role with exposure to fraud cases/situations/ways of working.
  • Focused and fearless in approach to work.
  • Able to spot trends and communicate effectively to the wider team.
  • Capacity to work independently as well as part of a team, particularly in high pressured situations.
  • Ability to manage a heavy workload and at times conflicting priorities, as well as tracking progress on a wide range of tasks.
  • A positive 'can do' attitude and excellent work ethic.
  • Computer literate - Outlook, Excel, MS Teams.

What We Offer:

Along with a competitive salary and benefits package, we offer a wide range of perks for our colleagues, including:

  • Frasers Champion - a peer nominated scheme where 8 winners will receive double their pay for a month.
  • Fearless 1000 - a bonus scheme where the top 1000 performers in the company will receive unprecedented bonuses.
  • Frasers Festival - an event like no other, celebrating our Head Office and Retail Staff across the UK and Europe.
  • CEO Sessions - a quarterly opportunity for 20 employees to attend sessions with our CEO and leadership team.
  • Retail Reconnect - a programme where Head Office employees will gain insights by spending two days in one of our stores or the Warehouse.
  • Frasers Fit - a wellbeing programme which aims to support and improve colleagues' Physical, Financial & Mental wellbeing.
  • Retail Trust - a charity providing free access and support for our employees' mental wellness.

How to Apply:

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether they are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter.