Account Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Account Executive to join our team at Reed. As a key member of our client's support team, you will be responsible for providing exceptional customer service and support to their Fulfilment Clients.
Key Responsibilities:
- Customer Service: Resolve day-to-day queries related to order processing and customer correspondence, ensuring timely and effective resolution of issues.
- Collaboration: Work closely with Accounts and Warehouse teams to address any issues that may impact order shipment, ensuring seamless communication and coordination.
- Information Provision: Provide detailed information to nominated Account Managers, ensuring they are well-informed and equipped to manage client relationships.
Requirements:
- Proven Track Record: Proven customer service experience, meeting deadlines and SLA commitments, with a strong focus on delivering exceptional results.
- Technical Skills: Proficiency in MS Office, especially Excel and Outlook, with the ability to learn and adapt to new systems and processes.
- Interpersonal Skills: Strong interpersonal skills for building customer relationships, with the ability to communicate effectively with clients and internal stakeholders.
- Transportation: Own transport essential, with occasional travel to customer sites in the Southeast of England.
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