Account Support Specialist

2 months ago


East Grinstead, West Sussex, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Account Executive to join our team at Reed. As a key member of our client's support team, you will be responsible for providing exceptional customer service and support to their Fulfilment Clients.

Key Responsibilities:

  • Customer Service: Resolve day-to-day queries related to order processing and customer correspondence, ensuring timely and effective resolution of issues.
  • Collaboration: Work closely with Accounts and Warehouse teams to address any issues that may impact order shipment, ensuring seamless communication and coordination.
  • Information Provision: Provide detailed information to nominated Account Managers, ensuring they are well-informed and equipped to manage client relationships.

Requirements:

  • Proven Track Record: Proven customer service experience, meeting deadlines and SLA commitments, with a strong focus on delivering exceptional results.
  • Technical Skills: Proficiency in MS Office, especially Excel and Outlook, with the ability to learn and adapt to new systems and processes.
  • Interpersonal Skills: Strong interpersonal skills for building customer relationships, with the ability to communicate effectively with clients and internal stakeholders.
  • Transportation: Own transport essential, with occasional travel to customer sites in the Southeast of England.


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