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Lead Shift Operations Manager

2 months ago

Swansea, City and County of Swansea, United Kingdom CPS Group (UK) Limited Full time £40,000
About the Role

CPS Group (UK) Limited is seeking a highly skilled and experienced professional to fill the position of Lead Shift Technician. As a key member of our team, you will be responsible for overseeing the planning and support of live and virtual events, ensuring seamless execution and technical excellence.

Key Responsibilities
  • Oversee a team of Operations Technicians to ensure efficient planning and support for live and virtual events.
  • Conduct remote and on-site assessments of venue networks and internet infrastructure to identify areas for improvement.
  • Troubleshoot network or internet issues during live events to minimize disruptions.
  • Collaborate with Service Desk, Labs, Cyber Ranges, and Security teams to support IT requirements for participants.
  • Install and configure computer networking equipment to ensure optimal performance.
  • Provide hands-on experience with network monitoring and traffic-shaping solutions to ensure efficient network management.
  • Utilize strong leadership skills to manage a team of Operations Technicians, providing guidance and support as needed.
Requirements
  • Hands-on experience with installing and configuring computer networking equipment.
  • Previous experience in line management, with a proven track record of success.
  • Solid understanding of wired/wireless network concepts, hardware, and best practices.
  • Experience with network monitoring and traffic-shaping solutions.