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Quality Assurance and Engagement Manager
2 months ago
Company Overview
Registered Manager
East London, UK
Salary Range: £45,000-£52,000 per annum based on experience
Our Commitment
At City and County Healthcare Group, we are dedicated to creating brighter days filled with fresh challenges and exciting opportunities. As a Quality and Engagement Area Manager, you will experience a diverse range of responsibilities that allow you to engage in meaningful work that positively impacts the lives of our clients and advances your career.
Why Work With Us?
Our organization thrives on the extraordinary achievements of our talented and committed workforce. We aim to revolutionize the care sector by leveraging innovative technology and driving positive transformations. As the largest care provider in the UK, we offer a wealth of career opportunities, choices, and job security.
City and County Healthcare Group is an Equal Opportunities Employer and part of the City and County Healthcare Group.
Role Overview
The Quality and Engagement Area Manager plays a pivotal role in leading and overseeing the quality of services provided to our clients, ensuring that outcomes are achieved while maintaining compliance with legal obligations, regulatory standards, and our internal policies across multiple locations.
A significant aspect of this position is to guarantee high levels of customer satisfaction throughout service delivery, which will be regularly assessed through customer feedback, surveys, and input from families. You will collaborate with branch teams to promote the well-being of our staff and ensure their voices are heard.
Responsibilities include conducting timely audits of service delivery records, reporting, and monitoring the implementation of improvement plans related to customer service, as well as reviewing progress with Branch Managers and their teams.
You will also be responsible for upskilling and developing branch staff, providing operational training, mentoring, and support in care delivery and achieving desired outcomes for clients.
Required Qualifications
- Minimum of 4 years' experience in a management role within the Health and Social Care Sector
- Current knowledge of the social care landscape, including regulatory requirements
- Proficient in using bespoke systems and all Microsoft Office applications, including Excel
- Strong customer service skills with experience in managing serious complaints and grievances
- Excellent business acumen
- Proven management, leadership, influencing, and negotiation skills
- Strong written and verbal communication abilities
- Analytical mindset with problem-solving capabilities
- Effective team collaboration skills
- Passionate about delivering service excellence
- Experience working with Local Authorities and Commissioners
