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Operational Support Manager for Surgical Services
1 month ago
Position Overview
Band 5 - Operational Support Manager - Surgical Services.
Full-time (Monday to Friday) - Permanent.
An exceptional opportunity has emerged for an Operational Support Manager within the Surgical Services department.
This position offers a remarkable development pathway for an individual eager to advance into an operational capacity within the NHS secondary care framework.
The role encompasses assisting the Service Manager with the daily operations of the department across multiple sites. This is a cross-site position, necessitating presence at various locations.
The responsibilities will include direct engagement with clinical personnel and the daily oversight of secretarial and administrative staff within the specialty. The role will support the Directorate management team in achieving key performance indicators by closely collaborating with multi-disciplinary team coordinators and scheduling teams, ensuring optimal utilization of theatre and clinic resources while prioritizing patient experience in service delivery.
This position is ideal for a versatile team player who can operate both independently and as part of a broader multi-disciplinary team.
Main Responsibilities
The role is diverse and involves fostering close working relationships with secretarial and administrative support staff within the Directorate.
Additionally, the position will assist in all other administrative aspects of the Directorate, including managing administrative personnel, clinic utilization, and performance reporting related to key performance metrics. The successful candidate will need to demonstrate excellent interpersonal skills along with a comprehensive understanding of various hospital IT systems.
This role demands a keen attention to detail, accuracy, and the ability to work under tight deadlines and pressure. While primarily based at one site, the successful candidate will also be required to work across other locations. If you believe you possess the necessary skills and wish to join a dedicated and professional team committed to making a difference, we encourage you to consider this opportunity.
About Us
At University Hospitals Sussex, diversity is our strength, and we strive to create an inclusive environment that prioritizes patient care, as evidenced by our outstanding CQC rating for caring. Your unique experiences will contribute to our innovative community where everyone is encouraged to thrive. We offer a variety of Staff Networks to help dismantle barriers and can provide a buddy system to assist new members in acclimating. We take pride in being a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. Our extensive Wellbeing Programme is designed to support staff when needed, recognizing that to care for others, we must first care for ourselves. As a university trust and a leader in healthcare research, we value learning, teaching, and training to ensure we can provide the best possible care. From the moment you join us and throughout your career, we are committed to supporting your growth and development. We hope that by choosing University Hospitals Sussex, you are selecting a fulfilling career where you can see the impact of your contributions and feel valued for your efforts.
Job Responsibilities
The Operational Support Manager will report directly to the Service Manager, providing organized and efficient administrative and operational assistance.
The role will involve supporting the Service Manager in various tasks, including administrative oversight of waiting lists, clinics, and theatre capacity, ensuring that administrative processes across the Directorate are coordinated to fulfill governance and performance functions.
Key responsibilities include:
- Developing and maintaining an effective and efficient administrative service for designated departments.
- Actively supporting the Service Manager/Operational Manager in achieving the Trust's key performance targets.
- Liaising with multi-disciplinary teams within the department to enhance the quality of care by utilizing lessons learned from adverse incidents and patient feedback.
- Assisting in identifying capacity and demand challenges within the service.
- Participating in weekly meetings focused on waiting times and representing the service in the absence of the Service/Operational managers.
- Managing departmental leave for all staff groups, including overseeing clinic cancellations.
Refer to the full job description and person specification for further details.
Qualifications
Essential
- Managerial knowledge acquired through a degree or equivalent experience.
Desirable
- Experience working within the NHS.
Knowledge
Essential
- Ability to manipulate data and generate reports.
- Understanding of key performance metrics.
Skills
Essential
- Strong communication and interpersonal skills.
- Ability to resolve conflicts effectively.
Analytical and Judgement Skills
Essential
- Capability to manage multiple demands within tight deadlines.
Desirable
- Experience in rota management.
Equality, Diversity, and Inclusion
Essential
- Evidence of personal development to enhance understanding of equality issues.
- Demonstrated commitment to championing diversity in previous roles (as appropriate to the role).
