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Information Technology Service Delivery Executive
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Technical Service Delivery Manager to oversee the delivery of our Managed Security Operations Center (SOC), Security Information and Event Management (SIEM), Extended Detection and Response (XDR), and Vulnerability Management services for a major customer.
Key Responsibilities:
- Service Delivery Management: Coordinate and monitor the delivery of Managed SOC, SIEM, Microsoft Defender XDR, and Vulnerability Management services to ensure alignment with customer requirements and industry best practices, meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Project Management: Manage cybersecurity projects within agreed scope, cost, and timescales, supporting and executing the agreed roadmap, status reports, issues and risk logs, and change requests.
- Planning: Collaborate with the wider team to proactively plan and review systems and processes to reduce operational and security risks.
- Client Engagement: Serve as the primary point of contact for the customer, building strong relationships and managing customer escalations.
- Technical Oversight: Oversee the management of Microsoft Sentinel and the Microsoft XDR Suite to provide comprehensive security monitoring and incident response capabilities.
- Operational Responsibilities: Remove blockers for Incident Management and provide central technical authority for advice and clarifications.
- Change Management: Participate in change board meetings and communicate with relevant stakeholders and Service Delivery partners.
- Third-Party Coordination: Communicate effectively with third parties to ensure timely remediation of vulnerabilities.
- Integration: Work closely with Service Delivery partners to develop consistent processes for ticket creation, management, and reporting within ServiceNow.
- Governance and Compliance: Ensure services are delivered in compliance with relevant security standards, regulations, and best practices, especially those pertinent to UK government and NHS organizations.
- Incident Management: Coordinate with the SOC team to manage and respond to security incidents.
- Reporting and Documentation: Produce detailed reports on service delivery performance, incident response, and vulnerability management activities.
- Continuous Improvement: Identify opportunities for improving service delivery processes, tools, and methodologies. Develop and own the Continual Service Improvement Plan (CSIP).
- Team Leadership: Provide leadership and direction to the technical service delivery team, fostering a collaborative and high-performance work environment.
Requirements:
- Understanding of Security Assurance and Security Frameworks.
- Experience as a Cyber Security SME with core IT teams.
- Supplier and Third-Party Risk Management.
- Familiarity with Cyber/IT Security Frameworks (e.g., NIST CSF, Cyber Essentials, NCSC Guidance, NHS DSPT Toolkit, ISO).
- Experience in preventing, detecting, containing, and recovering from cyber attacks. Expertise in Vulnerability Management, Microsoft Defender XDR Suite, Microsoft Sentinel, DLP, Red Teaming, Penetration Testing, ITSM/ServiceNow, and Cloud Security.
- In-depth knowledge of cyber security principles, threat landscape, and vulnerability management. Strong acumen with 'risk-based' thinking.
- Business-oriented mindset with strong analytical, problem-solving, and project management skills. Excellent communication and presentation skills.
- Ability to chair Cyber Security and Service Performance meetings and respond to technical and non-technical cyber security enquiries.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Information Security, or a related field (or equivalent experience).
- Minimum of 5 years of experience in a technical service delivery or similar role, with extensive experience in Managed SOC, SIEM, XDR, and vulnerability management.
Mandatory Requirements:
- Excellent spoken and written English.
- Ability to obtain and maintain security clearance.
