IT Service Desk Advisor

3 weeks ago


Southampton, Southampton, United Kingdom Carnival Full time

{"h1": "Service Desk Advisor Role at Carnival UK", "p": "Aim for a future in technology with a role tailored for aspiring professionals. This position offers a unique blend of learning, growth, and hands-on experience in the heart of our technology department. It's your chance to start building a solid foundation in the technology field, contributing to our departmental goals while honing your technological skills.", "ul": [{"li": "Experience of working in a multi-discipline, medium-sized skilled IT Service Desk or service-oriented role"}, {"li": "Demonstrated ability to deliver outstanding service in a busy environment"}, {"li": "Good understanding of Active Directory, Lotus Notes, Microsoft Office, collaboration tools such as Zoom and Box, and a basic understanding of the Windows Operating System"}, {"li": "Familiarity with Incident, Problem, and Request Fulfilment disciplines"}, {"li": "Ability to document processes and carry out administration functions"}], "h2": "The Role", "ul": [{"li": "Identify potential threats to the confidentiality, integrity, or availability of the system."}, {"li": "Diagnose faults and service requests, referring to 2nd and 3rd line support teams where necessary to resolve incidents."}, {"li": "Act as the first point of contact for all CUK IT incidents and service requests."}], "h2": "What We Offer", "ul": [{"li": "Employee Discounted Cruising plus Friends and Family offers"}, {"li": "Recognition scheme with prizes and awards"}, {"li": "Regular office events including live entertainment, lifestyle events, and charity partner fundraisers"}, {"li": "Extensive learning and development opportunities"}, {"li": "A friendly welcome with help settling in"}]}



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