Senior Account Manager
6 days ago
Job Title: Senior Account Manager
Location: Belfast, Northern Ireland
Salary: £25,000 - £30,000 per annum (OTE £29,000 - £36,000)
Contract Type: Full-Time, Permanent
Hours: 37.5 hours per week (reasonable flexibility required)
Holidays: 36 days annual leave including Public Holidays
We are seeking an experienced Account Manager to lead our team of Key Account Executives and oversee the delivery of comprehensive services to our clients. As a Senior Account Manager, you will be responsible for managing a team of professionals, ensuring they meet their performance objectives and Key Performance Indicators (KPIs).
Key Responsibilities:
- Team Management:
- Lead, coach, and develop a team of Key Account Executives, ensuring they meet their performance objectives and KPIs.
- Conduct regular 1-2-1 meetings and annual appraisals to support team development.
- Client Management:
- Build and maintain strong relationships with clients, gaining an in-depth understanding of their business needs.
- Work closely with the Client Relationship Business Partner to provide innovative service delivery solutions that add value.
- Regularly review client services, assess performance, and implement improvements.
- Manage client feedback and satisfaction surveys, ensuring timely responses and action plans.
- Ensure all recruitment activities comply with legal and ethical standards.
- Compliance and Administration:
- Maintain accurate worker and employee records, ensuring compliance with company policies and statutory requirements.
- Oversee payroll processes, ensuring candidates are paid accurately and on time.
- Meet contract SLAs, KPIs, and resourcing metrics.
- Support branch quality audits and client ethical audits as required.
Requirements:
- Minimum of 1 year of direct line management experience, ideally in a recruitment environment.
- Proven experience in account management or a similar customer-facing role.
- Strong administrative skills with proficiency in Microsoft Office (Outlook, Word, Excel).
- Excellent communication and relationship-building skills.
What We Offer:
- Competitive salary with OTE up to £36,000.
- Reward and recognition scheme, private healthcare, life assurance, and pension.
- Generous holiday allowance with 36 days annual leave including public holidays.
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