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Technical Support Specialist

2 months ago

Crawley, West Sussex, United Kingdom In Technology Group Full time £27,000

Job Title: 1st Line Technical Support Engineer

Job Summary:

We are seeking a highly motivated and skilled 1st Line Technical Support Engineer to join our dynamic IT department at In Technology Group. As a key member of our team, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Collaborate with senior engineers to resolve complex technical issues
  • Document and maintain accurate records of technical support interactions
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in a technical support role
  • Strong knowledge of Windows Server 2019, Azure, and Office 365
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Hybrid working arrangement

How to Apply:

If you are a motivated and skilled technical professional looking for a new challenge, please submit your application to In Technology Group. We look forward to hearing from you