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Customer Service

3 months ago

London, Greater London, United Kingdom Greater Anglia Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service & Station Safety Associate. This role is essential in ensuring the smooth operation of our station, providing a welcoming environment for passengers, and maintaining a safe and secure facility.

Your Responsibilities

  • Deliver exceptional customer service by assisting passengers with inquiries, directions, and general assistance.
  • Maintain a clean and organized station environment, adhering to all safety and security protocols.
  • Manage cash handling procedures and operate ticket machines accurately and efficiently.
  • Conduct regular security checks, ensuring the safety and well-being of passengers and staff.
  • Implement winter precautions as outlined in station arrangements.

Essential Skills & Qualities

  • A high level of professionalism and a positive attitude towards customer interactions.
  • Excellent communication and interpersonal skills, enabling clear and effective communication with passengers.
  • The ability to remain calm and composed in challenging situations, while maintaining integrity at all times.
  • Flexibility in working hours, including early starts, late finishes, and weekends.

What We Offer

We provide a comprehensive benefits package that includes:

  • Defined Contribution pension scheme with the option to transition to a Defined Benefit (Final Salary) scheme after two years.
  • Free travel on Greater Anglia services and discounted travel on other train operating companies for leisure purposes.
  • Discounted international travel through our FIP card program.
  • Family-friendly policies, including maternity, paternity, and adoption leave.
  • Access to a range of employee benefits through our Hapi Benefits App.