Customer Experience Manager
4 weeks ago
We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a Customer Experience Manager, you will be responsible for delivering exceptional customer service and leading a team of in-store colleagues to achieve sales and customer satisfaction targets.
Key Responsibilities- Lead and manage a team of in-store colleagues to achieve sales and customer satisfaction targets.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback and sales data to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experience across all touchpoints.
- Provide coaching and development opportunities to in-store colleagues to enhance their skills and knowledge.
We offer a competitive salary and benefits package, including a discount card, free food and hot drinks, generous holiday entitlement, and pension scheme. We also offer opportunities for career development and progression within the company.
Requirements- Proven experience in a customer-facing role, preferably in a retail environment.
- Excellent communication and leadership skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Ability to work effectively in a team environment.
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Customer Experience Manager
1 month ago
Livingston, West Lothian, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores, driving sales growth, and developing a high-performing team.Key ResponsibilitiesLead and manage a team...
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Customer Experience Manager
1 month ago
Livingston, West Lothian, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores, driving sales growth, and developing a high-performing team.Key ResponsibilitiesLead and manage a team...
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Customer Experience Manager
3 weeks ago
Livingston, West Lothian, United Kingdom Sainsbury's Full timeAbout the RoleAs a Customer Experience Manager at Sainsbury's, you will be responsible for delivering exceptional customer service and leading a team of retail professionals. Your primary goal will be to create a positive and engaging shopping experience for our customers, ensuring that they feel valued and supported throughout their visit.Key...
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Customer Experience Advisor
1 month ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Livingston, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
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Customer Experience Advisor
1 month ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Livingston, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
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Customer Experience Advisor
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Livingston, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
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Customer Experience Advisor
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Livingston, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
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Customer Experience Specialist
3 weeks ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Customer Experience Specialist at beBee Professionals, you will be the first point of contact for customers, providing excellent service and resolving queries in a timely manner. Key responsibilities include handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues...
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Sales and Operations Manager
3 weeks ago
Livingston, West Lothian, United Kingdom McDonald's Full timeCompany OverviewMcDonald's is one of the world's most recognizable brands, built on a commitment to core values: Serve, Inclusion, Integrity, Community, and Family.Our values guide every decision, driving a safe, respectful, and inclusive workplace, quality jobs, and opportunities for all.Job SummaryWe're seeking a Sales and Operations Manager to drive...
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Customer Experience and Operations Assistant
4 weeks ago
Livingston, West Lothian, United Kingdom SchoolGrid Full timeAbout SchoolGridWe are a leading provider of cashless catering management and online payment software for schools across the UK. Our Head Office is based in Livingston, and we have a regional office in West Yorkshire. We pride ourselves on maintaining an excellent track record of customer satisfaction and providing our staff with the time and support they...
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Customer Experience and Operations Assistant
4 weeks ago
Livingston, West Lothian, United Kingdom SchoolGrid Full timeAbout SchoolGridWe are a leading provider of cashless catering management and online payment software for schools across the UK. Our Head Office is based in Livingston, and we have a regional office in West Yorkshire. We pride ourselves on maintaining an excellent track record of customer satisfaction and providing our staff with the time and support they...
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Customer Experience and Operations Assistant
4 weeks ago
Livingston, West Lothian, United Kingdom SchoolGrid Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Experience and Operations Assistant to join our team at SchoolGrid. As a key member of our aftercare team, you will play a vital role in ensuring our clients' schools and parents receive the best possible experience working with us.Your primary responsibility will be to handle a variety...
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Customer Experience and Operations Assistant
4 weeks ago
Livingston, West Lothian, United Kingdom SchoolGrid Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Experience and Operations Assistant to join our team at SchoolGrid. As a key member of our aftercare team, you will play a vital role in ensuring our clients' schools and parents receive the best possible experience working with us.Your primary responsibility will be to handle a variety...
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Sales Advisor
3 weeks ago
Livingston, West Lothian, United Kingdom Sky Full timeSky is seeking a highly motivated and results-driven Sales Advisor to join our team in Livingston. As a Sales Advisor, you will be responsible for handling inbound calls from existing customers considering leaving Sky. You will actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and...
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Livingston, West Lothian, United Kingdom Diligenta Full time £21,840 - £23,000Job OverviewWe are seeking a Customer Service Representative to join our team in Livingston, Scotland. In this role, you will be responsible for delivering exceptional customer service to customers across various channels, including inbound calls.About the RoleThis is a fantastic opportunity to work with a leading provider of outsourced administration...
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Customer Account Manager
1 month ago
Livingston, West Lothian, United Kingdom Pertemps Scotland Full timeJob Title: Customer Account ManagerLocation: LivingstonHours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working)Salary: CompetitiveReport To: Sales ManagerFunction: CommercialJob Purpose:The Customer Account Manager will be responsible for building and maintaining strong relationships with customers, ensuring their needs are met, and...
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Customer Account Manager
1 month ago
Livingston, West Lothian, United Kingdom Pertemps Scotland Full timeJob Title: Customer Account ManagerLocation: LivingstonHours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working)Salary: CompetitiveReport To: Sales ManagerFunction: CommercialJob Purpose:The Customer Account Manager will be responsible for building and maintaining strong relationships with customers, ensuring their needs are met, and...
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Customer Account Manager
2 weeks ago
Livingston, West Lothian, United Kingdom Pertemps Scotland Full timeJob Title: Customer Account ManagerLocation: LivingstonHours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working)Salary: CompetitiveReport To: Sales ManagerFunction: CommercialJob Purpose:The Customer Account Manager will be responsible for managing customer relationships, maintaining accurate records, and ensuring compliance with...
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Customer Account Manager
3 weeks ago
Livingston, West Lothian, United Kingdom Pertemps Scotland Full timeJob Title: Customer Account ManagerLocation: LivingstonHours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working)Salary: CompetitiveReport To: Sales ManagerFunction: CommercialProfile:We are working with a leading manufacturer of Nickel, Titanium, and Steel alloy forgings for the aerospace, defence, and energy sectors. A vacancy has...
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Customer Account Manager
3 weeks ago
Livingston, West Lothian, United Kingdom Pertemps Scotland Full timeJob Title: Customer Account ManagerLocation: LivingstonHours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working)Salary: CompetitiveReport To: Sales ManagerFunction: CommercialProfileWe are lucky to be working with one of the world's leading manufacturers of Nickel, Titanium and Steel alloy forgings for the aerospace, defence and energy...