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Lead Server

2 months ago

South West London, United Kingdom The Trafalgar St James Full time
Head Waiter/Waitress - The Trafalgar St. James

As part of the esteemed Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton stands as a premier 5-star establishment featuring 131 luxurious bedrooms, including 15 exquisite suites, alongside a variety of dining venues such as our distinctive Rooftop Bar and Rockwell, known for their exceptional service.

We are in search of a Head Waiter/Waitress for our upcoming lively bistro and wine bar, offering a menu of modern European dishes paired with an enticing global wine selection.

Key Responsibilities

In the role of Head Waiter/Waitress, you will be instrumental in crafting memorable experiences for our patrons. Your primary focus will be to provide outstanding service, set a high standard for your team, and ensure that hotel quality benchmarks are consistently met while maximizing revenue and guest satisfaction. A comprehensive understanding of all menu offerings is essential.

Your responsibilities will include, but are not limited to:

  • Collaborating effectively with the team to guarantee prompt and efficient service for all guests.
  • Proactively anticipating guest needs and fulfilling requests with courtesy and professionalism. Addressing and resolving any complaints during your shift and documenting them for future reference.
  • Identifying opportunities for upselling and promoting menu items when suitable.
  • Assisting in the seamless operation of the restaurant floor, ensuring that facilities are maintained to the required standards.
  • Completing quality Mise en Place tasks, including cleaning, setups, and handovers.
  • Reporting and following up on any guest comments and inquiries as they arise.

Candidate Profile

The ideal candidate will possess a genuine passion for service. You should be someone who easily engages with guests and utilizes intuition and creativity to deliver an exceptional experience for all. Strong multitasking and prioritization skills are crucial, along with the ability to thrive under pressure while maintaining a positive demeanor. Excellent verbal and written communication skills are a must, as is a willingness to work early morning shifts. Flexibility in scheduling is important.

While experience in a similar role is advantageous, we prioritize attitude, quality, and interpersonal skills over prior experience, as we are committed to providing you with the necessary tools for success in your position.

About The Trafalgar St. James

The Trafalgar St. James London, Curio Collection by Hilton, is a landmark hotel in London, featuring unique dining options and bars located at the intersection of St. James and Trafalgar Square, yet conveniently close to Soho, Mayfair, and the West End. This luxury lifestyle hotel combines innovative design with thoughtful service, offering excellent dining and nightlife experiences to both international visitors and local residents.

Benefits of Joining The Trafalgar St. James

Being part of The Trafalgar St. James comes with numerous advantages, including:

  • Health & Wellbeing Cash Plan
  • Discount program for stays at over 7,200 Hilton hotels worldwide
  • Life Assurance Scheme
  • Pension Scheme
  • Complimentary meals during shifts
  • Opportunities for career advancement within the company
  • Uniform laundering and dry cleaning services
  • Professional training and development opportunities
  • Paid day off for your birthday
  • Employee recognition programs to celebrate achievements
  • Referral incentives
  • Discounts at our dining outlets: Rockwell and The Rooftop
  • MyCrimson Rewards - Cashback and discount platform for shopping

Our team is diverse, ranging from newcomers to seasoned professionals in the industry. We foster a culture where quality interactions, excellent service, and enjoyment are at the forefront of our daily operations. If these values resonate with you, The Trafalgar St. James could be the perfect fit.

Eligibility

In accordance with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or obtain the necessary permits prior to application. Documentation confirming eligibility will be required during the recruitment process.

Crimson Hotels is an equal opportunities employer and encourages applications from qualified candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.