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Vehicle Damage Assessor
2 months ago
About the Role:
Solus Accident Repair Centres is seeking a skilled Vehicle Damage Assessor to join our team. As a Vehicle Damage Assessor, you will play a pivotal role in our customers' story, working in partnership with our skilled production team to achieve the best outcome.
Key Responsibilities:
- Conduct computerised estimates using Audatex
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Record all estimate / repair information on the Advance system
- Monitor progress of the vehicle through the repair process
- Negotiate estimates with the Aviva Engineer when required
- Discuss claim related issues with the Aviva Engineers
- To identify opportunities for non-insurance related repairs
- To conduct mobile and drive by estimates
- To maintain and secure allocated equipment
- To assist other team members as and when required
Desirable Qualifications and Experience:
- Proven experience or knowledge of working in the automotive repair industry
- ATA Accredited
- Customer service skills – experience of delivery high quality service to customers
- Planning and organisational skills
- Flexibility and adaptability managing workflow across a number of department/specialisms
- Valid driving licence
About Solus Accident Repair Centres:
Solus Accident Repair Centres is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
What We Offer:
- A competitive bonus scheme
- Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
- Our excellent benefits and rewards packages
- Competitive employer matched pension contributions
- Discounts on Aviva products and services
- Savings and benefits schemes
- Discounts and schemes for electric vehicle purchase for all employees
- Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
- Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
- Links with Thatcham to get the best products and training here in the UK
- We have a variety of locations, hours and working patterns to suit our customers, business, and you.
- We interview every disabled applicant who meets the minimum criteria for the job.
Why Join Us:
Solus Accident Repair Centres is an inclusive employer, we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
What Next:
Please apply online and our recruitment team will be in contact within 7 days.
