Subsurface Applications Support Specialist

7 days ago

Inverurie, United Kingdom SWORD Full time
About the Role

The Subsurface Applications Support Specialist will provide expert support for a suite of subsurface applications, including SLB Petrel, Landmark DecisionSpace, Geoteric, and other related geological and geophysical software, as well as reservoir simulation systems such as SLB Intersect and RFD Tnavigator.

Key Responsibilities
  • Provide technical support for complete suite of subsurface applications, resolving technical issues, performing troubleshooting, and ensuring minimal downtime for end users.
  • Identify trends and opportunities in support demands, with recommendations to maximise improvement impact and business value.
  • Perform regular maintenance, updates, and upgrades of subsurface and reservoir simulation applications to ensure optimal performance and security.
  • Assist in the management and integration of geological, geophysical, and reservoir simulation data within subsurface applications, ensuring data integrity and accessibility.
  • Collaborate with subsurface and reservoir engineering teams to understand their workflows and work towards improvements or customisations to enhance productivity and efficiency.
  • Coordinate with software vendors for advanced technical support, patches, and updates. Manage software licenses and ensure compliance.
  • Provide technical support for exploration, production, and reservoir simulation projects, including data loading, interpretation, and visualization.
  • Monitor application performance and usage, identifying areas for improvement and implementing solutions.
  • Conduct training sessions and create user documentation to help geoscientists and engineers effectively use subsurface and reservoir simulation applications.
Requirements
  • Experience in managing a portfolio of Subsurface applications in an Oil & Gas operator environment.
  • Strong understanding of subsurface and reservoir simulation workflows and data management practices.
  • Subsurface application experience including: Petrel, Landmark suite.
  • Strong technical skills deploying, managing and supporting IT applications.
  • Strong analysis, troubleshooting and problem-solving skills.
  • Knowledge of SQL/Oracle database administration.
  • Knowledge of IT infrastructure, including servers, networks, and storage solutions.
  • Excellent communication skills and ability to work with business stakeholders at all levels.
  • Excellent customer service skills (identifying, gathering, validating and delivering customer needs).
  • Ability to operate in a complex environment, working on numerous activities simultaneously.
  • Experience of applying defined processes and procedures.
  • Positive, can do attitude.
  • Ability and appetite to learn new skills.

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