Help Desk Engineer

1 week ago


WestonsuperMare, North Somerset, United Kingdom McGregor Boyall Full time

Job Opportunity at McGregor Boyall

We are seeking an experienced IT Service Desk Engineer to join our team at McGregor Boyall. As a key member of our IT department, you will be responsible for providing first-line technical support to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Experience working in a customer-facing role, such as a Service Desk
  • Experience providing first-line IT support
  • Knowledge of Service Desk software, such as Heat/Service Now/FreshService
  • Experience supporting MS Windows (10 & 11), MS Office 365, and Teams
  • Ability to work in a hybrid environment, with a mix of on-site and remote work

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role.


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