Help Desk Engineer
1 week ago
Job Opportunity at McGregor Boyall
We are seeking an experienced IT Service Desk Engineer to join our team at McGregor Boyall. As a key member of our IT department, you will be responsible for providing first-line technical support to our clients.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues with hardware, software, and network systems
- Collaborate with internal teams to resolve complex technical issues
- Document and track technical issues and resolutions
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Experience working in a customer-facing role, such as a Service Desk
- Experience providing first-line IT support
- Knowledge of Service Desk software, such as Heat/Service Now/FreshService
- Experience supporting MS Windows (10 & 11), MS Office 365, and Teams
- Ability to work in a hybrid environment, with a mix of on-site and remote work
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your resume and a cover letter outlining your experience and qualifications for this role.
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