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Counsellor - Student Support Specialist
2 months ago
We are seeking a highly skilled and experienced Counsellor to join our team at Study Group. As a Counsellor, you will play a pivotal role in providing essential support and guidance to our students, helping to improve and maintain their mental and emotional wellbeing.
Key Responsibilities- Manage a caseload of student clients, offering online and in-person therapeutic consultations, ongoing counselling sessions, and flexible follow-up and support arrangements.
- Provide specialist expertise and support, monitoring and managing the student referral questionnaire, triage incoming referrals, conducting assessments of support needs and risk of students accessing the service.
- Offer brief focused individual counselling to students within the guidelines and policies of the service, and consult with ISC colleagues and external agencies as and when necessary.
- Act as a source of support, advice, and expertise for all staff, designing and delivering therapeutic, psychoeducational, and peer support groups and workshops.
- Prepare and deliver counselling information sessions as part of new student induction, ensuring visibility and accessibility of the counselling service.
- Develop, modify, and optimise service protocols and methodologies to enhance the delivery of stakeholder services, identifying areas for improvement and implementing changes to enhance the design and development of service processes, techniques, and deliverables.
- Collect and analyse student and stakeholder feedback to help define needs and requirements to improve the design, planning, and delivery of services.
- Maintain accurate and timely records of support and ongoing actions appropriately, ensuring that all records comply with data protection legislation.
- Lead counselling services within the centre and feed into the senior leadership team by providing statistics, reports, and attending meetings.
- Conduct all work within relevant legislation, professional codes of conduct, and ISC policies and procedures, and keep abreast of current research in student support interventions.
- Assist with the planning and implementation of an annual schedule of wellbeing events and promotional activities, to actively engage students in the promotion of health and wellbeing.
- Contribute to the development of operational service activities to ensure excellence in the student experience.
- Contribute to the development of operational and strategic centre action plans and service-level agreements.
- Participate in communities of practice and partnership working internally and externally, including wider ISC meetings, partnership meetings with the University, attendance at Continuing Professional Development events, and individual supervision.
- Work closely with the Student Support Team to identify and support students with additional needs due to health/SEND.
- Monitor students attending counselling sessions, working with the Student Support Team to support and address concerns with any students that fail to attend counselling sessions.
- Feed into the ISC safeguarding team, providing information specific to students who are receiving counselling and escalating concerns as required.
- Responsible for escalating concerns to the Safeguarding team and helping with implementing support mechanisms, including assisting when referring cases to the local authority, police, crisis teams, Prevent or Channel programme as required.
- Ensure that all students are safeguarded according to the Child Protection Policy, Safeguarding Policy, and associated wellbeing policies.
We are looking for a Counsellor with a counselling or psychological therapy qualification to Bachelor's or Master's degree level, and current accreditation or registration with a recognised professional body. You will have experience and expertise in delivering time-limited individual and group interventions, and experience working with adolescents aged 17 years and knowledge of all safeguarding requirements.
You will also have experience in mental health risk and crisis management, knowledge and experience in ensuring compliance with regulatory and organisational policy and guidelines, and experience in implementing policy and procedures and ability to contribute to planning at operational level.
Experience working with diversity, including individuals with Protected Characteristics, and experience working with international clients and cultural awareness of the issues brought on by young international students are desirable.
About UsStudy Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed.
Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
Organisational ComplianceStudy Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted: Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.
