IT Support Specialist

4 weeks ago


Great Yarmouth, Norfolk, United Kingdom Syntax Consultancy Full time
1st Line IT Support Technician

Permanent, hybrid position available at Syntax Consultancy.

A 1st Line IT Support Technician is required to provide technical support for Windows and Microsoft technical environments. The ideal candidate will have prior experience in IT Service Desk or Help Desk roles and be able to work 2 days a week from home.

Key responsibilities include:

  • Providing technical support for end-users via remote IT support.
  • Logging calls, troubleshooting, and resolving IT issues to 1st line level.
  • Escalating calls when necessary and managing IT incidents within agreed SLAs.
  • Working with a range of technical environments, including Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, and Azure AD.
  • Benefits include a salary of £24-28k (DOE) + hybrid remote work + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more.

For more information, please contact Syntax Consultancy.



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